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March 2024 by Briana Peters
First time overnight boarding my kitty was a little heartbreaking, but Pet Palace made me feel comfortable knowing she would be taken care. The townhouse kitty condos are spacious and tall for climbing with plenty of things for my kitty to look at like the turtle tank and main lobby for entertainment.She did have an unusual bowel movement incident one night and was given a gabapentin the next morning(which I had brought in just in case of anxiety). My kitty is doing just fine third day back home, but I was not called/notified of the incident when it was discovered.
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March 2024 by Kenneth Schaefer
Love this Pet Palace. We've been in Dublin for about 3 years, and we use them for our boarding and grooming. The staff is always friendly and patient with our little one, Friday. Lisa is an awesome groomer. Friday is very pickie at his old age, and he always comes back to us super happy when they've had him for a while. As long as he's happy, that's all that matters.
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March 2024 by Mae Williams
Staff is friendly, helpful and it is clean. Dogs look pretty happy. I boarded my dog for the first time for 4 nights and like their day care. Dogs get to go outside. play group or you can have solo play with staff. If your dog has medication they will dispense it. I have only gone to the Hillard location.
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January 2024 by Susan Helmuth
I’m pretty sure my pups like the humans here more than us! Haha! The fact that they get so excited about coming back and don’t want to leave says it all!
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January 2024 by Rhonda Burnside
We love this place! Miss Lisa is an amazing groomer, and the staff are so kind and sweet and just love on our dogs while they are there! We never worry about them!
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December 2023 by Jen P
Our dog always does well at the Hilliard Pet Palace location. Caring staff and lot of options for pampering.
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December 2023 by Faye Thompson
They take the best car of my best boy! ??
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October 2023 by RR RR
Had to board our cat for a 10 day trip and he was so well cared for. I could tell the workers love their job and respect and love the animals. The cats had their own room, their cages were actually quite large and our cat had a window to the foyer and could watch people come and go(which coincidentally is his favorite activity). His fur felt good, he looked healthy and not at all stressed, and was very friendly with the worker lady who got him out of his cage. I am so impressed!
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September 2023 by Scott Marshall
Incredible service the reps always show sincere interest in my pets. My dog literally dragged me in there this morning when I was dropping her off. I discussed her medical needs with them and they took extensive notes to make sure medication was applied properly.They treat my dog just as I would treat her and that means a lot!
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September 2023 by Cathy Withrow
Boarded for 5 days came home with a hoarse, dry cough for 5 more days. They did offer to give a credit if we had to take her to the vet.
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July 2023 by Mnette59
We had our 11 year old pug , Layla boarded for a week. We are so happy she stayed there. It was a last minute decision and they had an opening.. so grateful. Pet Palace is so clean and looks like a happy place for your pet. Layla was happy there by her daily report card.. Thank You so much.. definitely recommend Pet Palace of Hilliard.
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July 2023 by Alex
Unfortunately, I got dog pound vibes after leaving my dog for a week. Hours after dropping him off, I received a call on the backup number to verify some information then radio silence. Three days in WE called for a check-up and a picture. Again NO call, Email, or text. As a business owner, I see so much more potential. I would start by removing the $4 charge for "extra potty breaks". With all the other charges I believe they can do without that one. More training. The staff felt more AI than animal lovers. Want to experience the feeling of dropping your animal and the county pound, bring them here.
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June 2023 by Wendy D
I've been boarding my cat with Pet Palace in Hilliard now for a few years. They always take the time to check on him when I call to see how he's doing. He did have a sign on his suite this last time stating not to let him out, which I'm guessing is bc my cat was being a little brat while exploring the cat room. Overall, they take good care of him while I'm away!
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May 2023 by David Marshall
Staff at Hilliard are delightful. Our dog loves going there and she comes home with a satisfied smile as she lounges at our house and sleeps peacefully all night - content.
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May 2023 by Hannah Kahl
We had a great experience at Pet Palace! Our dogs seemed to have had a great time and were well cared for. Everyday I called to check in and see how things were going everyone was always so willing to check their report cards and let us know how they were.There was a pretty extensive form to fill out when requesting a stay and they ask you pretty much all the same information the day you check them in, which was a little annoying since we already filled it out.But all in all it was a good stay and detailed oriented and you could tell all the staff really cared for the animals staying with them!
