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July 2023 by Earlene M.
Darin is a butt wipe. He confronted me because I was going to get my Sam's club card from my phone. He begin taunting me telling me you can't use your phone to access your Sam's Club card. He came up close on me saying it again. I told him to get away from me and you don't have to come up on me to tell me anything. He said that is my job. I told him that isn't your job to come up on me period. Then Darin shouted go get a membership. I told him he doesn't know what I have! I went to the customer service desk and the guy was nice and gave me a print out that they scanned at the register. Since Covid is over people are back to being nasty if, not nastier than before! That didn't stop me from getting my groceries and I know that is what he wanted his behavior to do!
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June 2023 by John B.
If you have a business or somewhere where you need to purchase food and bulk Sam's is the best. But if you don't need bulk, you're basically going just to be going. You don't really save any money. I don't like the hassle where they have to check my receipt when I leave. I feel like I'm trying to get out of a lockdown facility. I paid for it. I should be able to leave out without having to show the receipt. If they don't like that they should have all the registers open so you have to check out through a cashier. So I can't stand the fact that I have to wait in a long line after I scan my own self out that I didn't get paid for and then show a receipt. So I only go if I'm getting stuff for my company and I'm getting ready to stop doing that
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May 2023 by Ruby M.
If you value your time and your rims, do not have tires installed at this location. My tires came in and I received no phone call. I called in and had to have an associate from the central call center contact the vendor and track my tires down and schedule an appointment. They installed all 4 tires and apparently had zero regard for my rims as now each of them have visible scrapes and paint missing. They were not like this prior to having tires removed and installed at this location. The deal on the tires would have been great if I didn't now have to get new rims.
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April 2023 by Les R.
This review is for the gas station and store. I would say 4 stars on the gas station, and 3 for the store. Spent more time in the store so going with an over all of an OK experience (3 stars).This really is a Nice Sam's! I was getting low on gas and decided to stop and fill up. I have been a member of Sam's club for a hear and a half and never got gas at any of the locations.I use the app and have my card saved there for the Pay and Go option in the store so it made getting gas super easy. I filled up and my receipt was emailed to me.After getting gas I decided to run in and check out the store. It had started to rain and unfortunately upon getting inside there were no shopping carts in the corral. No greater at the door so just walked in and started looking for some items on my list. They had exactly what I was looking for that is hit or miss at most locations so that was really nice.Not all the check out lines or self checkouts were open and lines and people everywhere and in the way. I hate when a store doesn't have enough cashier and really hate when they don't have enough cashiers and all the self check out lanes open. So annoying but luckily Sam's has a scan and go with the app that you can do it all yourself and bypass all that. I don't think you should have to do this option but on days like this it is nice.Making my way out they had two employees that check your receipts and items so that was nice. There was still a line but I made it out hands full and back to my car. A nice option but think I will stay with the Sam's clubs closer to home.
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October 2021 by Barbara Owens
Customer service representative RUDE . I have NEVER been treated the way I was this evening. Asked to speak to the manager and was told NO. Felt that I was discriminated against as customer in line next to me had exact same issue as me and because they spoke broken English they were not treated like I was. One bad apple just cost you my membership and don’t worry, I will share my experience with friends and family as well as anyone else that will listen.
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June 2021 by Tom H.
My store the Rome Hilliard road store is always clean. They most times have everything I am shopping for. The staff is always friendly and helpful
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May 2021 by Carrie Ward Taylor
last minute 3 tier cake order from Sams Club Hilliard. Not only did the cake look
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December 2020 by Alexa N.
I have been a Sam's Club member for a while now and I've been to multiple ones in the Columbus area. There's plenty of parking at this location! All Sam's Club pretty much look the same, but this location is slightly bigger than some and more organized. Sometimes when you walk in a Sam's Club it feels almost like a zoo and everything and everyone is everywhere. They have everything you need and it's very clean. I haven't had long interactions with employees, but I've never seen them be rude. Because of covid right now, lines are social distanced. They do a great job of organizing lines and cashiers so that the line still moves quickly. I'll be back to this one!
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October 2020 by Raymond J.
Outstanding and quick customer service. Very organized store all around. The bakery has awesome chocolate muffins.
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March 2020 by Kelly Ripley
I'm very disappointed with this Specific Sam's Club after seeing total failure on this past Tues afternoon & Thurs evening to sanitize carts. Nobody staffed in entry & pile of haphazard carts returned. I had to stop elderly lady to wipe her cart while employee on chair impatiently waited for my membership card. Fort Wayne Sam's was awesome about this a second visit last night, so I called Hilliard store this morning to make them aware. manager was condescending & saying... ma
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March 2020 by Gena W.
I do not like Sams Club but that doesn't mean it's a bad store. It's a GREAT store. I just don't like how it so huge and I can never find anything. At this point in time, the corona virus news is hitting hard and it shows in all stores, this one included. People are buying toilet paper and paper towels like mad. Forget reducing and conserving, global warming, pollution... give us toilet paper. Not judging I was there for the same and they were sold out of both. Anyhoo, back to the review. The store was packed but I didn't have to wait to self checkout and the lady at the door was very kind and polite despite a long line to leave. There's something to be said for that. Patience and kindness goes a long way and that's what earned the five stars in a store I normally avoid.
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March 2020 by Berlin C.
Love sams club! Place Can forever take my money! Staffing is very helpful. Unfortunately they are out of hand sanitizer due to the carona - they always have great deals and place is always clean
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December 2019 by Tiffany KB
tried to get money back for subpar pictures and they wanted me to send them all back before refund. I shipped them separately to all around ohio for parents and grandparents and do not have the time to collect them all. Customer service was horrible and I was on hold for over an hour to try to get back $50.00. Decided to cancel my business membership and the lady said sorry, let me know what I can do in the future. How about trying to care for your customers. If I ran my business like this I would not have one. Guess I need to go to Costco. Good job Sam's Club, way to take care of your customers.
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November 2019 by Joyce K.
Worked on my 2003 Kia Sorento twice for 2 different problems. Courteous, service done when told it would be. Did not stick me for a bunch of extras not needed just because I am a woman client. Would recommend them any time.
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September 2019 by Jessica F.
This review is particularly for the company that Sam's Club uses to deliver and install sheds that they sell: Go Configure. My experience was very frustrating! No one showed up for my delivery/installation appointment. I called to find out why. I was told by the ONE CONTRACT EMPLOYEE that the company puts it back on him to find a "helper" (for clearly a 2-man job) and this "helper" blew him off. Some came 2 days later and the shed was installed. However, they left the huge cardboard boxes in my front yard while I was at work and never came back to get them. I'm left with cardboard so big I can't even fit it in my SUV. Terribly unprofessional. I spoke with a customer service representative, and her response was "things happen". Oh dear.
