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July 2025 by james howard
Nick and Austin are both incompetent:) don’t try and exchange anything here cause they’ll take over the situation without asking questions and screw you out of your exchange and tell you that you’re gonna have to wait 3-5 business days ON A WEEKEND for your money back. Won’t come here again. Can’t even trust them with a simple process.
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July 2025 by Wallace Thompson
Good place to shop
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July 2025 by sarita wrighten
I purchased a $3000 refrigerator it was delivered but the GeekSquad was supposed to install the new hose! This was at 9:30am
NO ONE SHOWED UP TO INSTALL!!!
I was given the window of 1:44pm
I called 6 different numbers 4 went to India !!
No one would set up an appointment for the next day. I was treated as if it was my fault.
I had reps. Hang up on me, argue with me refuse to let me speak with a supervisor , or give me a new appointment!! Went to the store that I purchased it from. They now go through a third party and couldn’t help me !!
When I finally got a decent rep he couldn’t give me an appointment until July 5th !! 4 days later
DO NOT EVER USE OR BEST BUY’S GEEK SQUAD !!! THE WORST SERVICE IVE EVER HAD!! I’m a manger with 40 years experience
I would never treat a customer the way I was treated EVER !!!
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August 2024 by Samantha White
They had what I needed but the person who was helping me couldn’t lift his head out of his phone for a second to help when I asked for help to carry the item to the purchase desk he acted like it was a crime he had to get of the phone
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August 2024 by Roy Lawson
45 minutes for a flash drive pick ups kinda nuts had to come inside the building
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August 2024 by DENNIS HARPER
Nice and friendly workers.
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August 2024 by Harold Jewell
Sales staff was friendly and fairly knowledgeable. Geek squad disk seemed to be understaffed.
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July 2024 by Qian
Great location and very helpful staffs!
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July 2024 by Henry Coombs
Friendly and very helpful. No high pressure.
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July 2024 by aliny weeny
My cat broke my Tv so I went here to get it replaced. Not only did I find the perfect replacement for $80 but I was greeted by the sweetest people. Sydni helped us look up the exact tv I was looking for to make sure they had it in stock and also gave me directions where I would find it. She also gave me a sticker which I loved. We also had a great conversation with the employee who checked us out (I think name was Jake). The employees probably had no idea I was having such a rough day so their kindness and help made it so much better. Even the employees I saw in passing all wished me a good day and thanked me for coming in. I hope the SM knows how lucky they are to have such an amazing team.
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July 2024 by Debbie Lotarski Noonchester
I like this Best Buy, since Toledo Best Buy flooded we've been coming here. I like to see the Toledo employees here at Airport Hwy store!
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July 2024 by Karen Thomas
Great service with helping me find the items I needed. Thank you, Jake B!
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July 2024 by Adam Burhart
Standard Best Buy
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July 2024 by Nunya biz
Have a warrantied screen protector and they put it on upside down and the 2nd time it just keeps lifting with huge air bubbles...never have had the issue, will wait to be near a different location to replace it yet again
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July 2024 by Fur Mama
Waste of my time. Never been treated so rudely before. Do yourself a favor and go to Findlay. Incompetent people work here.
