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July 2025 by Mary Jane Havener
We were on vacation when our ebike broke. We called Dicks and called to Liam. He put a bike together for us during the last hour of the day. He also told day manager AJ and Troy from the bike department we would be by the next morning. It was the epitome of great customer service! Way to go the extra mile.
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June 2025 by Brittany Savory
This store is extremely organized and clean. The staff is super friendly. Makayla is super sweet and has great customer service.
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May 2025 by Briana Hickle
Very helpful and great customer service!
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May 2025 by Kristina White
Great service and the price of my New Balance kicks was comparable to Amazon (without the wait for delivery). Win for me!!
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May 2025 by Matthew Thomford
Dick's always has top quality gear for any sport, but I learned was the quality of bikes they have along with their in store servicing & assembly shop located right where you buy your bike. The bikes cost a bit more are a far better quality than you can buy at name brand stores in the area. I bought my daughter one last week and am more than certain I made the best long term purchase.
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May 2025 by Richard Fisher
I would give zero. I spoke with ALYSSA about my online order. I received an email stating they cancelled half of my order because they couldn't fulfill the cup. I told Alyssa I would like to cancel the entire order. Alyssa never cancelled the other. I called back once I noticed that it was not cancelled and spoke with KAITLYN. Ms. kaitlyn then told me she was Alyssa manager and that my order was at another store in Michigan. I was on the Dicks app and red her the address to where the online purchase was mad. ALYSSA AND KAITLYN ARE VERY RUDE WITH NASTY ATTUTIDES!!!! DICKS SPORTING GOODS, YOU ARE OKAY WITH PEOPLE LIKE THIS RUNNING YOUR ESTABLISHMENT RUNNING AWAY PAYING CUSTOMERS??? When I asked to speak with a supervisor that was over KAITLYN she got really aggressive and spoke nasty to me. I will NEVER EVER come to this location or purchase anything from this store. These girls need to be retrained IMMEDIATELY. I have a recording of the entire conversation.
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April 2025 by Kristen Longenbarger
Jasmia was super sweet & efficient!!
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March 2025 by Jamie Lubinski
Perfect all accessories for Soccer in one trip
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June 2024 by John Helberg
Charlie, the young guy from AW high school, just spent a half hour working with me to pick out baseball mitts for my grandson. Excellent help, great young adult. The entire store is overwhelming with excellent products at a fair price. Awesome job Charlie!
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June 2024 by Michael Sheahan
So we bought our son a baseball belt. The ONLY way to try it on is to take the tag off. When we saw it didn't fit we went to return it but they said it needed to have the tag still attached and packaged. Terrible policy! We will not be going back. Every other store has a better policy!
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June 2024 by ian schambach
Clean and well staffed with friendly folks looking to help.
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January 2024 by Heather Bowman
Phone customer service is absolutely terrible. They had me running all over town to the stores to try and return an items when it couldn’t be returned yet. After over 3 hours of drive time over multiple days, and 6+ hours on the phone. They asked me to go back to the store 25 minutes away again to get my refund. Avoid ordering online if you can.
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November 2023 by Susan Brown
Employee terrible customer service....just balled up my clothes and thre them in the bag. Of course I didn't purchase, and will not go back to that location agai n!!
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November 2023 by Denise Carter
I love the set up of the store. Plenty of helpful associates and very interesting shoes.
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October 2023 by Irina Floss
Very friendly environment, very helpful stuff. We found exactly what we need!!!
