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November 2023 by Frank Folger
Sales representative Bailey was extremely knowledgeable about all the mattress products sold here. He really helped me to decide which will take care of all my needs.
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November 2023 by troy whitman
We stopped here to shop for a new mattress. It was close to closing time, but the guy working there didn't try to rush us. He was extremely helpful and knowledgeable about the products that they sell. He was very friendly. He stayed open past closing to help us out. We ended up buying a king-size bed and sheets. We only had to wait a few days for delivery. Once at our house, the delivery men brought everything inside and assembled it for us. They were also friendly and efficient. We are 100% satisfied with our purchase. It's also nice that they have a "try it for 90 days" policy. If you don't like your mattress, then they come and pick it up, and you can go back into the store to find something that suits your needs better. Grest experience over all
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November 2023 by James Barnes
The salesmen working were both friendly and knowledgeable of the type of mattress we were looking for. After trying out several they made it easy for us to get the proper mattress ordered for us. Highly recommend the Holland Ohio location in Spring Meadows.
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October 2023 by MaryEllen Belford
Salesman Roy, was very pleasant and knowledgeable about the stores products. He showed us a variety of mattresses, explained their makeup and remained neutral to our choices. This store carries a variety of name brands in a wide range of prices. I’m pleased that we chose this store!
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October 2023 by Alexándria Olosunde
Mario was very informative and did not try to over sell us on things. When u went in, I had a good idea of what I wanted and though they did not have the item in store to try, he was able to show us something similar. He also discussed the various ways we could make a purchase including phone, web, and text. He even explained the price match or 120 day period in which you have to find a better deal to get the difference refunded. Making large purchases can be hectic, but Mario made it a breeze. Check him out.
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September 2023 by Jim Mowrey
The gentleman who helped us was very understanding ( we are old). He knew what we needed and made it easy to understand. No pressure. Explained delivery charges, return policy's, worked well with us re: delivery date. The only thing I was surprised about was the set up charge. I was hoping they could at least placed it in the bedroom. Our daughter can help us connect it to electricity. I might be able to get on the floor to hook it up but I couldn't guarantee how I could get up. Lol..
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September 2023 by C Turner
Thank you Mario! My husband and I both found it to be a pleasure doing business at Mattress Firm because of your work ethic. We found buying a bed today to not be the chore we both expected because you were friendly courteous and knowledgeable. I would highly recommend your store for the place to buy a Temperpedic mattress can’t wait to get it. Thank you again
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September 2023 by Jeri Riegsecker
Mario was great to work with. Had great knowledge of his products and guided us to the best mattress choice for us. It was refreshing to have such nice customer service…keep up the good work Mario!!
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September 2023 by Gavin Pulley
My fiancé and I just got our first mattress here. Roy was super helpful with finding the right mattress for us and with any information we needed. They had a good variety of display mattresses to choose from. I definitely recommend stopping here for mattresses and some bed accessories.
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August 2023 by charlie solarek
Pretty awful customer service and they do not follow through with anything they say, also their financing option forces you to open a new line of credit instead of using a current one. They set me up with their platinum service and I called into customer service and asked if they could change me to silver service instead, they instructed me to tell the delivery drivers to update on their end and switch it to silver service and then to call back the store location and get my shipping refund. I called them back and they gave me the runaround for 3 days until the order finished processing and then told me since it’s been processed and the delivery drivers never even added a note even though we asked them to leave one 5 times so now I’m out $150 in shipping service and they said there isn’t a single thing they can do for me. I would not recommend going with this company and choosing the several other options available to you!
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August 2023 by Alexandra Sauer
My husband and I were looking for mattresses and had been to a few stores nearby before hand. As soon as we walked into matress firm and Mario greeted us the experience was different. He really is a sleep expert and guided us through a few different types of mattresses and he had a genuine answer for every question. Shortly in to trying matresses, my husband said "we're buying a mattress here from this guy." We spent around an hour before finding the mattress we liked the best. Without Mario's help, we would have been lost and definitely wouldn't have found the best fit for us. Would recommend this mattress firm to anyone looking for a mattress!
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August 2023 by Danielle King
So excited for our new Purple mattress! Bailey was great and super helpful. He made the process very simple and effortless. Thank you!
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June 2023 by Kathleen Lewis
Mario was great. He asked many questions to determine the beds that would best fit out sleep needs. I gave us great information about the quality, craftsmanship, warranty’s, price etc to help us make an informed decision. Mattress Firm has a large selection of mattresses to try. We are very pleased. We ended up purchasing a bed that was less expensive than the mattress we thought we might want, with the same great features and quality and more. i highly recommend Mattress Firm if you are shopping for a mattress, pillow or bed frames.
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June 2023 by Jacqueline R
I went in knowing I wanted a certain brand. Mario was my sleep expert and he showed me different models within my brand then showed me less expensive brands with similiar features of the brand i was looking at just to be sure that I was going to be 100% happy with my purchase! How refreshing to have such thorough salesmanship!!! AND NO PRESSURE FROM HIM AT ALL! Great experience for me!
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June 2023 by Chelsey McCarthy
Husband and I came in and was helped by Elyse. She was very informative, knowledgeable, friendly. The best experience I have had at any furniture store by any salesperson. Highly recommend!
