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October 2025 by Jill Grant
Paid for my unit, gave me a 4 digit unit when they only have 3 digit unit numbers. Customer Service kept telling me I needed to go to a building that didn't exist. Now I have no unit, no refund and a house full of extra things that I really needed to put in storage.
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August 2025 by John Good
Shericka made my auto pay update smooth and easy. Two thumbs up for her experience in this matter. Thank You
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August 2025 by Richard King
My guy Bravo did his thing was so patient.
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August 2025 by Eric Lacey
Shericka was great
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August 2025 by J-me
Had problems the first year with mice, so I had to sort thru all our stuff and move across the street to a bigger storage and when the new company took over it was the best service I had no bugs very clean and nice! Like everyone is saying in their reviews, they need to have a dumpster for people to use moving in or out of the unit, it's a hassle trying to find somewhere to dump stuff you don't want! And I hope people know it's called SPARE-BOX not square box!
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August 2025 by John Ralston
Dej was very friendly and easy to understand.
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July 2025 by Nick Kizer
ashanti Was wonderful with all of my concerns. She managed my needs efficient .
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July 2025 by Janet Clark
This place has become awful to customers. They no longer have a live person at the location. Prices keep going up rapidly. You have to pay to speak to a live person.
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July 2025 by Wayne Michael Mumford
She answered all my questions and confirmed my reservation, processed my payment quickly.
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August 2024 by Stephanie Carmony
Damoi was absolutely wonderful to us and met every expectation of ours ! He also kept up with our sense of humor ? and sang along to our silliness !!!! Hope everyone gets to experience his costumer care
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August 2024 by Scott Torok
I moved out a day before my storage was due. Cancelled it at the kiosk. It doesn’t say anything about taking your debit card off the account first! I got a email confirming the unit was canceled, thank you for using spare box ect. Then they tried to take $110 out of my bank the next day. They told me you have to call and get your card removed? That doesn’t even make sense. Plus it doesn’t say anything about it on the kiosk of the cancellation email they send.
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July 2024 by IRENE BLUE
It was easy to sign up but upon arrival my spot wasn’t accessible for my vehicle due to the car parked next to me was over too far.
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July 2024 by Shelby Tincher
I have had customer service issues with this company in the past. Speaking with Leishae today was very pleasant, she was super helpful and took care of all of my needs.
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July 2024 by Tyler Mueller
Would leave 0 if I could. Rented a parking spot, coke to find out it wouldn’t work, so called them to cancel the spot, someone else parked their camper in our spot so they wouldn’t do anything about it, and continued to charge us for the spot after being told multiple times it’s not our unit. They don’t care about any customer just getting their money. Absolutely would never recommend them to anyone.
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May 2024 by Kristina Newman
LeAnn was wonderful, helping me find my spare box storage unit. She was friendly and helpful and patient as I had to drive to the facility across the street to find my proper unit. She answered all my questions and provided kind help. Thank you again for the wonderful customer service LeAnn!
