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October 2023 by Kevin Mad
The best branch I've ever been to. Very friendly and helpful people there. Every visit makes me smile , special thanks to Christine, James, and Marissa. The main reason I prefer this branch is because of them. Thank you
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August 2023 by Patrick Shemwell
Probably the friendliest staff in the world. We just moved here to Ohio from Florida & the process and transition was flawless here at Huber Heights! Thank you Marissa for the warm welcomes!!
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August 2023 by A J
tellers are friendly when I walk in or in the drive thru. I ve had fraud on my business accounts and they were quick to act. and my money was back quickly. whenever my husband and I have something that we need on our business or personal acts they are quick and responsive at taking care of the issue. we just opened a new account and had to come back to sign paperwork. and it was all done in the s ame day within hours. thankyou gearn and staff.
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July 2023 by Mike McGuire
Poor service. I called before going to this branch to verify I would be able to deposit my check. I was given an incorrect answer that resulted in a wasted trip. Bank elsewhere.
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July 2023 by R MB
Bank closed account without checking with me what had happened. They then held my Federal Funds which has now been 10 days and they are saying it will be another 8 days before releasing my money. This BRANCH MANAGER is ABSOLUTELY RUDE, uncommunicative and uncooperative!
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July 2023 by R Bourland
Bank closed account without checking with me what had happened. They then held my Federal Funds which has now been 10 days and they are saying it will be another 8 days before releasing my money. This BRANCH MANAGER is ABSOLUTELY RUDE, uncommunicative and uncooperative!
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February 2023 by Stefanie Grennek
A mistake on their end with an account creation (failure to place alerts on the new account) after identity theft led to a fraud theft of over $2,000 that still hasn't been returned to my account after 5 months.
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June 2022 by ngan nguyen
I need to let everyone know. The location at Huber Heights they are working so stupid, they don’t want to work, so lazy. I'm having trouble making a deposit two times. If you don't want to lose money, please don't come here anymore. And lady here name is Christine Schweitzer, she is lying. She is not a Manager but she is lying to a client. She says she was the manager
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August 2021 by Ciara Phillips
I am purchasing a new vehicle so I needed information printed out from my account for the last three months. I assume this may take some time. However when I am told that I cant be helped because they are short staffed, you wasted 30 minutes of my time and got nothing accomplished, therefore I had to drive twenty more minutes out of my way to get the documentation I needed just because your reasoning was that you were short staffed. Unacceptable. I’ve been a member of this bank for years and I don’t appreciate how my business was handled.
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July 2021 by Jimmy Edwards
Waited forever in drive thru. Ended up just leaving. Very slow service
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June 2021 by Avery Greenlees
After having an issue with a card the teller walked away from the desk to do other things rather than answer more of my questions on how to resolve the issue. Ask for another teller if you get Vickie in line
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July 2020 by Aryan Lekhi
Absolutely terrible. I went to the atm and basically got robbed of 520 dollars. I went to withdraw 520 dollars and it showed an error but it never gave me my money. I then later check my bank account and it says that 520 dollars have been withdrawn. I lost 520 dollars.
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May 2020 by George Piersall
I have been with US Bank for a few years now. They have always given me great customer service. Their phone app is awesome and easy to navigate. The check mobile deposit is fast and simple. Recently I tried a local credit union and put cash in their ATM. They put a two day hold on cash. Are you kidding me? Us Bank makes the money instantly available, as they should with cash. They also clear deposited checks quickly. They are a great place to bank.
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February 2020 by K-BEE Images
Just rude... been in line 10 mins waiting to deposit while 2 of 3 tellers talking amongst themselves
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December 2019 by India Trenea' Brown
I normally bank at the Kroger location, but since they are closed I had to come here. Literally the WORST customer service EVER! I WILL LOOK FOR ANOTHER BANK! I do not TOLERATE disrespect from anyone. Abby, Vickie, and Colleen need to be fired!!! Disrespectful women!
