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November 2025 by China Limehouse
I can read energy in a room, and the fact that my child and I was standing at the front desk for two minutes as two woman (one was the director of the childcare department. She has bad bleached blonde hair. The other lady with brunette colored hair with glasses was a regular worker) and they looked straight at me, literally wasn’t doing anything but standing there. Then the brunette hair lady went to the back, did whatever she was doing. Bleached blonde lady was literally standing there. Literally was ignored, but could say hi and thank you to everyone else…. Already let me know they’re not good at customer service.
I was there to get my child and I a membership, so I knew that the process would be long, and they did a decent job getting us through the process.
It’s not even about the facility because as far as what I’ve seen, it’s nice in my opinion. It’s just the customer service as to why I rate this a two.
But definitely could have better customer service. Sorry not sorry, but this location can act like they’re planet fitness bougie. It just the ymca.
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October 2025 by Malik Lahlali
Wonderful place.
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September 2025 by Phyllis Gilliam
If you are looking for a cool place to walk don't go to the huber Ymca. No air at all on the walking track. This is the second day with no air conditioner
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August 2025 by Bryant Stinson
Spoke to a manager to try to purchase a day pass since I’m in town for the day and was denied. I have visited multiple YMCA’s all over the country and this was a disappointing first.
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April 2025 by Jaden Calderone
DONT BRING YOUR KIDS. The child watch let my child get abused by the other kids. They would not show us the footage so we had to get the police involved. I won’t be adding photos of my son for his safety but he was hit 3 times in the face very visible and the childcare providers acted like they didn’t see anything.
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December 2024 by Courtney
My kids love the activities and sports the Y offers. I really like Bahia is knowledgeable but also very sweet!!
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October 2024 by ashutosh shivakumar
This has happened to me thrice at this point and has been a frustrating experience. This location advertises a swimming pool-schedule, based on which I drive 30 minutes to swim at the pool. They have a well-maintained, 6-lane pool. But the frustrating portion of my experience is in their inaccurate scheduling. For example: their schedule would read 3 lanes of lap swim on Saturdays(typically afternoon) and 3 lanes of open swim. But while one is swimming laps you would see an entire swim team ready to swim or some other unannounced event. The lifeguard at this point asks the lapswimmers leave the pool thereby disrupting and inconveniencing a well-planned afternoon.
There seems to be zero accountability for this careless and callous treatment of patrons who not only waste their time but fuel and money to be left disappointed in the end.
Make no mistake they have a great facility but the management of said facility is anything but.
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September 2024 by Emir Ilyas
Small gym, rusty equipment
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September 2024 by Theresa A
If a class or a part of the facility is closed, they don't bother posting it on a message board. You have to find out when you come in. I'm tired of making fruitless 15+minute trips. Happened twice this week.
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September 2024 by Theresa Alig
Communication with the clientele is almost non-existent. Be prepared when your class is cancelled or the facility is closed but a notice is only given when you get there. They don't bother with using online means to save you the trouble of coming there for nothing. ???
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August 2024 by Katelin Marsh
Very poor youth sports program. The staff is far from helpful. They want you to pay money for them to let kids down. The administration is very unprofessional when it comes to ANY form of communication, from game schedules, not relaying changes in game schedules, when coaches have issues they can't even get in touch with Josh or Chris. All the experiences my son has encountered with the youths program has been awful. I made the mistake of thinking that things could be different waiting a couple years to re-enroll him in YMCA youth sports.
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August 2024 by Michael Bentz
The new "be respectful of the gym community do not play on your phone while on machines" is hilarious to me. Most people don't whipe down equipment, nobody reracks weights or even tries to do so properly, some people prioritize 2 machines by setting a waterbottle on one and phone on the other, shoot the one dude just blairs his jbl speaker loud enough you can hear it with headphones in but let's be salty someone plays a 2 minute game on their phone between sets while they rest.
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July 2024 by Davina Reynolds
Some staff need to look for a new job they’re more interested in. Rude ??. Using terms like “whatever” when trying to sign a child up for a free pass is wild.
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May 2024 by Elizabeth Louive
Love my aerobics classes! Great gym too!
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April 2024 by Jamie Morgan
Membership Director is very rude. She made me feel so unwelcome. She was very short and unwilling to answer any questions in depth. I suggest going to the Fairborn location, the membership director Kelcy was willing to answer any questions I had and did so without sounding condescending.
