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December 2023 by Frank Finelli
Frank took the time to research and address the problem.
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October 2023 by Michael Centanni
In a consultation with our attorney regarding a situation with one of our neighbors, our attorney suggested that we have surveillance cameras installed. Having worked with American Security in the past, and having been extremely satisfied with their work, we called American Security to install our surveillance cameras. Craig contacted us right away, came to our house to review our situation, and set up a meeting to determine the best way to position our cameras and install the system. Next, Craig and Tony came to our house and developed a plan to string the camera wires to the electronic system and the monitor. Greg and Brad then installed the cameras, electronics and monitor, and had the system up and running within half a day. They also connected our mobile phones to the system, allowing us to remotely monitor our property. We were extremely pleased with the work of all of the American Security employees. We highly recommend American Security.
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October 2023 by Bella Baxter
Recently had my security system installed. Wonderful and courteous installer. I feel much safer.
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October 2023 by Mark D.
They do a great jo.b. Sales person was knowledgeable and did not give any high-pressure sales. Installation team was very professional. Highly recommend. Mark D.
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April 2023 by Sue M.
Stay away from this company! We had a contract with the American Security in Hudson Ohio. Our experience was horrible. Our Alarm went off on three different nights and they never called us or the police. They claimed they didn't get the alarm. Then when we wanted to get a new company they told us it would cost over $1000 to cancel our contract. After much arguing and negotiating they charged me $400 to cancel my contract and I asked them to come and get their equipment. After 3 times not showing up they came and took out half the equipment. The new company said they could not install our new system since American never deprogrammed their equipment. I had them back out and they still didn't and when I called they said they never deprogram their system. I will have to buy a complete system from my new company which is going to be quite costly. Do not get involved with this company they only give you the "run around" and "lip service. They are horrible once they get your money! Stay away!
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March 2023 by Tish Tigz
This company is the worst. I’m all about supporting small business owners but this company is terrible. They lock you into crazy contracts with there expiring technologies and act like it’s your fault.All there installers are weird, creepy and rude. One of there installers came into our home with muddy shoes on stomped all over our white carpet.. we asked if he could remove them. And he stared at us so weird it made us both feel uneasy.. I just wanted him out of our house.Their office ladies can be nasty and not knowledgeable at all. Do yourself a favor get adt or one of the other big boys. Or better yet just one of the out the box security systems. Better service then what they offer by FAR believe me!!
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December 2022 by Nate Bloom
Great service and customer support
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December 2022 by Craig Candle
They always take care of our needs . Dan Fuller the tech is great and always helps me anyway he can. Highly recommend.
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December 2022 by Joyce Kristek
Awful—don’t update your router it will cost you!! Not feeling very secure if I have to wait for a technician to come to the house to update.
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December 2022 by My Place Cleveland
American Security is a great company to work with. Dan is always quick to respond and willing to help.
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December 2022 by Chris Voyzey
Love Danny over at American. Very knowledgeable and helpful with our building security systems
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December 2022 by John Kruse
My Internet went down and I lost my remote key pad. I contacted American Security and they promptly sent Sonny Baxter to address my problem. I can not say enough about how he handle my issues. He was every knowable and polite. He explained everything to my satisfaction. I would highly recommend American Security. Thank you Sonny, it was pleasure working with you.
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December 2022 by Kostika Radivoj
Sonny Baxter, technician assigned to visit and rectify our tech issues. He was amazing in getting everything we had issues to fix and resolve. Vey professional, patient and knowledgeable…we recommend him highly.
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December 2022 by Derrick Gingras
We've worked with American Security for a long time. We trust them to get the job done. Dan always does a great job trying to resolve an issue quickly.
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December 2020 by Alexis Hager
Awesome company who clearly cares about their customers!
