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March 2021 by Tatum Yusz
I love shopping here! The staff goes out of their way to help you find what you need. There is something for everyone at Gracylane. I will definitely be back!
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March 2021 by Leslie Raslevich
This is the cutest store! Great gift ideas! The girls are soo helpful! Thanks! ?
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March 2021 by Haley marie
Terrible customer service. My girlfriend and I were shopping here, I stopped to text on my phone for a second and one of the workers came up and asked in a very rude tone "can I help you with something" (very loudly too, because my girlfriend heard her from across the room) I said I was browsing and she stood uncomfortably close, just watching me. Then she kinda followed me around. So we decided not to buy what we had picked out, and left.
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February 2021 by Tricia Upton
The last time I was in this store, the employees were extremely nice and helpful. I was looking for a product that they did not currently have in the store and weren't sure if they were going to get it from the supplier, so one of the employees called around to see if others store had it and took my name down in case it ended up coming in. I really appreciated the time and effort they put into helping me, and they were very friendly.
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January 2021 by Sue T.
I just visited this store. The selection of items are cute however, I do have to agree with most of the comments here. The customer service is beyond mediocre and unfriendly. The staff definitely soured my shopping experience. I was interested in purchasing some hand stitched pillows. When I asked the woman behind the counter how much they'd be, she responded with a scoff that they'd be "$180" with a tone as if I couldn't afford them. My partner and I felt like we were followed most of the time when we were in store. It made the shopping experience very uncomfortable. There are much better businesses to buy gifts from. I'm sure if you fit their target demographic, "rich white housewife" they'd be much friendlier. Overall, there's way better businesses to support than here. Come though if you're looking for judgmental looks and an oddly uncomfortable experience.
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January 2021 by judy watkins
I am not sure why all of the bad customer service reviews? The two younger girls working could not have been more helpful and courteous.Great selection of quality merchandise. This is one of my favorite store to shop and browse
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June 2020 by Christy Schluckebier
Rude staff and manager. Won’t be shopping here again. Hudson of resident with many years shopping here, the level of hospitality had been shot. Will spread the word.
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February 2020 by Hollie Green
love this store i moved out of state and was trying to find a good gift only to find out there isnt one near me. it would be great if you could expand to texas !
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December 2019 by Denise Snyder
I have shopped at Gracie Lane for many years. I love and have bought many of the Sid Dickens tiles. I was appalled at the profanity on some of the jewelry they are carrying. I always enjoyed looking around the store but that is just very distasteful in my opinion. I choose not to patronize a store that promotes that language. I will shop elsewhere.
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August 2019 by Janie Vargason
They have great gifts, unique, and wonderful sales associates
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May 2019 by Morgan Smith
I recently went to the Hudson location after shopping at the Kent location. I was so shocked by the rude staff and the set up of the store for a wheelchair. When I entered the store I was pushing a wheelchair and no help opening the door or even a hello and what am I looking for. I found the T-shirt's I was looking for and then a staff member came out of nowhere saying don't unfold those the shirts are in the back hanging up. Ummm put them by the T-shirt table if you do not want people to unfold T-shirt to look at them. Then as I was leaving with two T-shirts no thank you for coming in or anything and again no help from staff with the door: I will never return to the Hudson location and that staff needs to take some serious customer service classes. Not a good location if you have any mobility issues like wheelchairs, walkers or canes. Very disappointed.
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January 2019 by Robert Zavodny
Awesome store with amazing and helpful staff!
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January 2019 by Ken Strong
Great assortmemt of Alex and anni bracelets
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January 2019 by Michael Feudo
Love the place.
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November 2018 by Corgi lover
Cute shop in Hudson, some overpriced items but decently fair.
