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“Luke and Denise provided the best customer service we have experienced. Very knowledgeable and friendly staff. Answered every question we had and gave great guidance on what we should buy for our situation. Highly recommend this location and will definitely be coming back for our future needs!”
“Very friendly customer service. I came in 10 min before closing and she never rushed me out. I got what I needed in 5 minutes, but she was understanding and answered my questions without rushing me.”
“Always so happy with this Sherwin Williams I figured I would write a review! Professional or DIY-er the crew that works here is always super helpful and goes the extra mile.”
“It was Saturday morning and the staff was very pleasant and knowledgeable, they help us pick the right paint for our project and other tools needed.I was very happy and will come back for future purchases.”
“Brendan and his crew are so knowledgeable and ALWAYS so helpful. Paul Susnis the local sales rep is a pleasure to deal with and helpful, courteous and ALWAYS willing to go that extra mile to help contractors and do it your selfors alike with whatever they need or questions they may have. And on the VERY RARE occasion he might not have the answer, he doesn't take long to get it.”
“I went to the Sherwin Williams store in Macedonia, OH. I called first to confirm they had the paint color I needed to match. Even though the paint I was trying to match was Valspar vs. Sherwin Williams, they had the formula for the color and were able to mix it for me. The paint was on sale and I got an additional 10% off for creating an account. Another of the items I needed was on sale and they had the other items I needed. The sale was quick, easy, with great customer service. I'd highly recommend Sherwin Williams paints for their variety of products from cheaper to professional. Appreciate their hours of availability too.”
“Sonny went out of his way to help me and he made several color adjustments to my gallon of paint. I saw and heard him with multiple customers, he is very attentive, professional and energetic. The paint I bought did very well for my home project.”
“Charlie and the team were absolutely amazing at helping us resolve a quality issue.We had a quality issue with a product we bought previously. The team listened to our concerns, asked great diagnostic questions, and tested the paint we bought back in.Their expertise was able to figure out what went wrong. And replaced with new paint. They tested the new paint for us to ensure we were receiving the best quality product.While experiencing a quality issue with the Sherwin Williams paint is not ideal. The upheld guarantees and customer service in helping resolve the issue will keep us coming back again and again.The replacement paint was perfect, and exactly what we have come to expect when using Sherwin Williams paint.”
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“My wife & I bought paint in the Hudson, OH store. We had bought paint & supplies there before with so-so experiences but today was exceptional. S-W makes a fine product but the previous so-so experiences were totally about the store personnel. Today, we were taken care of by a 4-week trainee named Katie. She was wonderful, so eager to help my wife & I. Thank you so much Katie. We hope you stay for years and end up as a manager. S-W, don’t lose this star employee!”