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November 2023 by Daydream197970
My grandson loves Pizza Hut pizza and he stays with us every Saturday. I order the pizza early in the afternoon with a planned delivery at 6pm. The status on the order is still making the order and it is 6:15pm. I called the restaurant and the person who answered the phone told me that he is waiting for more orders so he can send out the delivery person. No apology and I order from this restaurant every week. We have noticed the quality of the food has been going downhill in the past couple of months. I will no longer use the Hudson location--I will try Munroe Falls. If this fails, I will have to use another pizza delivery service.
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September 2023 by Steve Neff
Easy to order on line, was ready right on time, taste and quality of the pizza was excellent.
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August 2023 by Mason McLeod
The food was good and hot. Breadsticks were crispy.
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May 2023 by Christian Mickovic
Inconsistent product- definitely nowhere close to what what you would expect from one location to another.
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February 2023 by Anthony Adkins
I ordered a delivery via their app. I received an incorrect delivery. The app redirected the order to a door dash driver, so there is a mixture of liability for the order delivery, which the app is not supportive of. I called the store at 6 minutes till closing time (only 8 minutes after my wrong order was delivered), and upon telling the employee that my order was wrong, he put me on hold and hung up on me, refusing to answer again
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August 2022 by Tybo
When you order over the phone it initially sends you to a call center, ask for the store and you wont regret it. Very exceptional customer service and well mannered and not to mention the food is good too. While placing my delivery order i jokingly said we need extra marinara for our cheese sticks because my girlfriend is pregnant and loves her red sauce. 30 mins later when we the order arrived there was a free cookie cake and written on it said “for the mom to be”.We greatly appreciated that and you! Thank you
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August 2022 by Tony Havlicek
The employees at Hudson Pizza Hut are great but you can’t call and order anything. It’s all online and app based. Get a phone guys and you might sell more pizzas.
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June 2022 by Tayler Smith
Burnt cheese, several over cooked noodles
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March 2022 by Teresa Bittner
Pizza was undercooked, almost cold and disgusting. Last time I was supposed to get a credit for the same kind of complaint but never did. The driver got a 20% tip on the app to deliver to my apartment but sat in the driveway in front of the door instead of delivering to my apartment door. So I spent a total of $23.40 to eat 2 slices of a disgusting meal. Never again.
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January 2022 by Floyd Juszli
Bacon and ham were a little bit fatty and left us a little underwhelmed with our experience.Stuffed crust still hits right.
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December 2021 by Courtney McColley
I waited an hour and a half for my two pizzas and cinnamon, only to received slightly burnt pizzas and what I can only describe as pieces of charcoal with icing on top. I u.derstand that I ordered on a Friday night so they were probably busy but to actually serve cinnamon that are that burnt is unacceptable! Also when I tried to call the store no one would answer the phone I sat on the phone for a long time to talk to no one. don’t ever order from this place!!
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December 2021 by Gregory Hill
So 5:30 Tuesday evening your delivery is closed seriously why? If you open your business to DoorDash it might help a little bit. What’s going on with your delivery?
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December 2021 by Terri Gestiritus
The pizza was very crunchie and the pepperonl was crunchie it wasn't fresh at all. I love pizza hut but was very disappointed with this order
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December 2021 by Robert Neitz
Do not charge my account for the recent purchase. I ordered a large and received a medium. They were very understaffed although the gentleman tried his best.
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December 2021 by Alissa Arnold
I like Pizza Hut’s food, but this franchise is different. I ordered online at 5:17 delivery said 25-35 minutes. At 6pm I started calling the restaurant for an update but the calls never go through! It rings and rings then hangs up. I get that people are short staffed now, but I wouldn’t think it’d be that difficult to answer a phone after calling multiple times (especially reading a review from nearly 3 years ago saying the same thing!). The pizza finally arrived at 6:45. This is just inexcusable. If you’re running behind at least have the decency to answer my call and tell me that.