Vertical Runner is more than just a running store—it's a supportive community that cares about its customers. Customers appreciate the friendly and helpful staff, who listen carefully and provide expert guidance on shoes, socks, headlamps, running clothes, and snacks. Many mention feeling supported and heard during their visits, whether they are purchasing specific items or seeking advice. The staff’s low-pressure, informative approach helps customers find the perfect fit without feeling rushed or upsold. The store is especially praised for its patience and willingness to assist customers with special needs, such as finding shoes for preexisting issues or upgrading from other brands. Customers highlight the personalized service, including helping family members find the right shoes and even shipping items directly to their homes. The staff’s knowledge and kindness have saved customers during urgent situations, making the shopping experience positive and trustworthy. Overall, Vertical Runner is viewed as a local gem that provides excellent service, expert advice, and a welcoming environment. Customers leave satisfied, trusting the staff’s experience and feeling grateful for a place that genuinely supports their running journey and fitness needs.
People working there are nice and helpful. Our assistant listened and helped me pick out the perfect shoe for me. Very glad I went there.
June 2023
Nikki was super helpful in fitting me for my first pair of running shoes!
May 2023
This store and the amazing people working there have saved me 3 times now with a running shoe emergency! They are all so knowledgable and kind, and they really care about helping you find the best fit for what you need, and will do whatever they can to get you what you need.
