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June 2023 by Dave
Never shopped here before, thought I'd try it out since I have a hard time finding shoes that work. Bought a seemingly comfy pair that ended up killing my feet. Because the return policy is apparently must be new and unworn (which was not explained to me when I bought them) I couldn't get my money back even though they're fine. So instead I swapped them out for a different brand that I originally looked at. Well those are also not working out so I guess I'm just out $170 so that's nice. Not going to buy here again, I don't even like spending that kind of money on shoes to begin with. Staff was friendly thoughedit: Maybe try disclosing your policy before the transaction is complete and not just say its on the receipt after the fact. All the lady told me was that I can bring them back within 30 days and just said to wear them inside which I did. I wouldn't have spent my money here had I known it was going to be a pain to return. No I will not be stopping by again, this has just been a massive waste of time and money. Will just try and sell them online and get some of my money back.
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May 2023 by Julie Marie
This store and the amazing people working there have saved me 3 times now with a running shoe emergency! They are all so knowledgable and kind, and they really care about helping you find the best fit for what you need, and will do whatever they can to get you what you need.
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April 2023 by Melissa Stoner
Second chances. We all need one every now and then and I'm so glad I gave one to this shop! Vince gave me the service I was looking for ...and that I witnessed his staff giving to everyone that stopped in. If you're looking for a place that has staff with experience and knowledgethen this is where you want to go!Thank you Vince ... I'll definitely be back!
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March 2023 by Nicole K
I have been here 2x within a month or two for walking shoes and shoes for volleyball. Both times I’ve been treated with respect. Not rushed. My needs were listened to and I’m glad he did not take my word for it on sizing bc I was different than I thought! I felt intimidated going here initially bc I am not a runner. But when I arrived I felt at ease. Their customer service is top notch and I really appreciated being helped and heard. Thank you! I ended up with two pairs of shoes I absolutely love.
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March 2023 by Kelly Ann
The amazing man who helped me, took the time to find me who is a newbie to running shoes find literally the best and most comfortable shoes I've ever worn! I went in thinking I'd be buying hoka ended up in new balance ? I will be back for my next purchase again & again. You've gained a forever customer just with customer service, personability and felt like family as soon as I walked in?
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March 2023 by Jill McCauslin
Always helpful and a great selection of shoes.
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January 2023 by Jim Curtin
Have gotten my shoes here when I was really running a few years ago. Took a hiatus and wanted to try them out again. Had a lot of questions. Cassie was so patient and answered them all. Gave me a lot of options and found a pair that felt like I was running on clouds. Didn’t feel pressured and the knowledge was so helpful.
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December 2022 by Mel Do
They have great shoes here. You can get pretty much any running sneakers that you desire. The prices are competitive. Employees are helpful. I’m only giving four stars because the hours they’re open are terrible. I’ve literally stopped at the store on two different occasions one time shortly after seven closed. Today 10 minutes before 11 closed. You have to be a homemaker to make it into the store. I decided to go somewhere that has better hours so I can buy what I need. I’d like to support local, but I can’t takeoff of work to get to the store.
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December 2022 by Scott
I wanted a pair of On Cloud shoes and found Vertical Runner on OC’s website. The staff was super helpful, friendly and informative. They actually took the time to measure my foot and apparently it has grown a bit over time. It’s been years since someone actually sized me for a shoe. They didn’t have the color I wanted, but ordered it and I received it promptly. Great shoe, great service, I’ll definitely be back! Thanks!!!
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December 2022 by Car LaS
They have great shoes here. You can get pretty much any running sneakers that you desire. The prices are competitive. Employees are helpful. I’m only giving four stars because the hours they’re open are terrible. I’ve literally stopped at the store on two different occasions one time shortly after seven closed. Today 10 minutes before 11 closed. You have to be a homemaker to make it into the store. I decided to go somewhere that has better hours so I can buy what I need. I’d like to support local, but I can’t takeoff of work to get to the store.
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October 2022 by John Dever
Know their business about shoes. Friendly, helpful service. I'm soled on the place.
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October 2022 by Sharon Zink
Best shoes anywhere and the crew that work there are polite, friendly and helpful.
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September 2022 by Bill Reiman
Sales person was very helpful. Nice store, clean.
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April 2022 by eric futrell
Best shoe buying experience of my life. Staff was very helpful. Will be returning when I need new shoes.
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December 2021 by michael cappabianca
My 68 year old feet and knees told me it was time to purchase a good pair of walking shoes. My experience at the Vertical Runner was 5 stars. The staff was friendly, polite, knowledgable and patient. The shoes I purchased made it so much easier to walk my pup, FloJo, three times a day.
