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January 2025 by Kathy Keller
First it was Firelands community Bank, then Midwest Bank and Trust, then Provident Bank of Cincinnati, First Merit Bank, Elyria Savings and Trust and now Huntington Bank! Oh yes. That’s how many times this bank has been bought out. Makes you wonder why. Anyway, if they don’t get it together by improving their customer service, this bank might fold. How many banks can you call and get a recording to leave a message? At a bank!! Nobody answers the phone. Do you expect to have to leave a message at a bank in order to speak with someone? Unacceptable!!!
Next, the layout of the lobby. INSANE! Tellers have no protection because their stations stand alone. In other words, anyone…ANYONE can just go between the stations and rob the tellers. I’ve never seen anything like this anywhere else. I don’t go inside anymore because it’s dangerous. I know you probably think I’m being paranoid, but it’s a safety thing with me and many people these days are criminals. It’s a prime place to rob! It’s a stupid set up.
No one smiles when they wait on you And the tellers are curt. There’s nobody at the desks. It looks like a ghost town walking in there. There are no men. Women aren’t totally helpless, but a male presence would make people feel more secure. Or maybe pay a security guard because everyone is vulnerable the way the lobby is set up.
If you want to see the manager, you can’t just walk in and talk to her. You have to make an appointment!
For all of those reasons, I’ll be closing my accounts.
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October 2023 by T H
Bad customer service. Take forever to cash out a check and asked all kind of ID proof
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April 2023 by Madge Hasto
Well was shorted 20 bucks in my deposit..i know the amount of money i sent thru..but she didn't even offer to count again..i will always bring a witness now to make my deposits or come inside..20 bucks is 20 bucks ..
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November 2022 by Michelle Stallard
Stopped at the atm to withdraw cash, the atm malfunctioned and said the cash dispenser is unavailable right now. Luckily the drive thru teller was open so I drove up to withdraw, as I still haven’t received cash. While I waited for a teller I brought up my Huntington app and my account showed that the atm transaction went through and it withdrew the money even though I didn’t receive it.So I told the teller what happened and she apologized and filed a dispute, I believe her name was Kate, very professional and empathetic and she was able to resolve the situation. It took a couple days for the credit to hit my account but really appreciate how she handled the situation.
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September 2021 by Jacob Bacci (Adrennec Wolf)
Came here for a cashier's check. I am pleased with the quick service. The one problem is there is no indication of where to enter the main parking lot, but at least there are a few sidewalk parking areas without meters.
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August 2021 by Lake Girl (Lake life)
Very energetic, knowledgeable staff. Always helpful and friendly!
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August 2021 by Ashley Zieber
Terrible interaction with Manager. Unpleasant and seems to pass you to tellers for basic questions.
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July 2021 by Online Smart
Terrible. Seems everytime I go to the ATM it's always out of service. Called the local branch they told me they dont know why. Wow if you dont know why then who does? Also always trying to sell me something when I simple go there for a simple transaction or deposit really annoying maybe you should start treating your customers as customers or people a little friendliness could go a long way instead of trying to upsell us all the time.
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July 2021 by Aaron LePoire
Friendly service, nice building with drive through options as well as indoor service.
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April 2021 by Lake Girl
Very energetic, knowledgeable staff. Always helpful and friendly!
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March 2021 by dude its vexx
Terrible interaction with Manager. Unpleasant and seems to pass you to tellers for basic questions.
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August 2020 by Ralph “Darren” Stephan
If I could give this branch a negative score, I would! It was a horrible experience dealing with the manager named Jessica. We were there to talk with the manager Jessica about my father's passing and a POA. In the lobby, we listened to Jessica talk about other clients accounts in vivid detail for an hour. Once we were able to talk with her, I attempted to close her office door so the lobby could not hear our conversation. She immediately opened her office door and stated "My comfort is more important then your privacy". We were shocked at her disgusting attitude. She was none-emphatic and extremely rude. I told her I was going to speak with her manager and Jessica's response was "go right ahead, that's fine". I called the Huntington Bank home office and spoke to a supervisor named Steve. He was apologetic and did in fact inform me Jessica's actions were not just rude but illegal which I already knew. We will NEVER return to that bank as long as she is there, frankly we are considering removing the funds because of her unprofessional actions and poor attitude.
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July 2020 by Ralph Stephan
If I could give this branch a negative score, I would! It was a horrible experience dealing with the manager named Jessica. We were there to talk with the manager Jessica about my father's passing and a POA. In the lobby, we listened to Jessica talk about other clients accounts in vivid detail for an hour. Once we were able to talk with her, I attempted to close her office door so the lobby could not hear our conversation. She immediately opened her office door and stated "My comfort is more important then your privacy". We were shocked at her disgusting attitude. She was none-emphatic and extremely rude. I told her I was going to speak with her manager and Jessica's response was "go right ahead, that's fine". I called the Huntington Bank home office and spoke to a supervisor named Steve. He was apologetic and did in fact inform me Jessica's actions were not just rude but illegal which I already knew. We will NEVER return to that bank as long as she is there, frankly we are considering removing the funds because of her unprofessional actions and poor attitude.
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May 2019 by Ruby Slippers
I was able to open my account online. I've actually gone there twice. It's as pleasant as going to the bank is ever going to be. Only complaint I have is their parking is weird.
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March 2019 by Danielle Arwood
The ladies were extremely friendly and welcoming!
