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February 2024 by Pierre Chelala
Great experience. Very friendly staff.
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August 2023 by LaJoy Tyree
I really appreciate the banker that I had service me. Her name is Deja! She was very patient with me but most of all very professional. I will definitely return for more transactions!!!!!
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January 2022 by K Nadi
Poor service
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May 2020 by Greg Patronite
With my mortgage, a business account, and a personal checking account, I frequently visit many citizens bank locations. The Independence branch on Rockside it is by far the worst, and unfortunately it’s the nearest one to my home. They have terrible hours and even when it is not busy they are extremely slow. In addition to this they always seem to have some sort of problem handling my accounts when the other Citizen banks don’t.
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June 2018 by Ma Dude
Thugs posing as a financial institution. What's in your wallet? Will be nothing after dealing with these crooks. Avoid!
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June 2018 by Jen Washko
Had to deal with a situation without being near a branch and the manager was FANTASTIC in helping me find a solution!