Fleet Response

Auto Repair
Hours: Fleet Response is a company that provides assistance to customers who have experienced issues with their vehicles. Based on the reviews, it seems that the company has had a mixed response, with some positive experiences and some negative ones. One customer had a good experience with Fleet Response after their car was damaged at a local parking garage. The representative, Eileen Stephens, was responsive, got the customer to a great body shop, arranged for a rental car, and processed the payments promptly. Another customer had a positive experience with Fleet Response after their painted rims were scratched by Discount Tire while changing their tires. The store manager connected the customer with Fleet Response, who took care of the repair process right away. The customer noted that everyone they spoke to at Fleet Response was very considerate. However, not all experiences were as positive. One customer had difficulty reaching someone at Fleet Response initially, but a helpful representative named Danny was able to outline the next steps. After submitting the receipts, the customer received a call from another representative who was incredibly helpful and assured them they would be refunded for the repairs and the original oil change. The customer also noted that they were pleasantly surprised to receive their check just nine days later, and they appreciated how Fleet Response handled their situation. Overall, the reviews suggest that Fleet Response provides good customer service, but there may be some inconsistencies in their response times and communication. The company seems to be responsive to customer concerns and willing to address issues, but the experiences can vary.

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1. Hudson, Ohio