Fleet Response
Auto Repair
Hours:
695 Boston Mills Road, Hudson OH 44236
Hours
About Fleet Response
Fleet Response has been evolving to meet customer needs since 1986, consistently adding capabilities and defining industry standards through innovation, professionalism, accountability and effectiveness. The company customizes processes and programs to meet specific needs, doing business your way with deep knowledge and a well-trained team that adapts quickly. Fleet Response provides best-in-class technology to make sure information is always at your fingertips.
Customers describe helpful, polite, and communicative claim representatives who handle claims quickly and efficiently, answer questions, and address concerns. One customer received a check for the full amount of damages within two weeks of getting an estimate. Another had a negative experience with a company turned into a fixed experience, with a check in the mail. A representative outlined next steps, and after paying for repairs and submitting receipts, another representative assured a refund for both the repairs and an original oil change. A check arrived just nine days later. Some noted delayed response times, likely due to high volume of claims, but overall rated the experience four stars and called the job commendable. Customers report being well satisfied with how the whole process went and super happy with Fleet Response.
Most Recent Reviews
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October 2026
They are discount tire insurance company. The discount tire damaged our car computer system but let us hanging with the issues and sent us a small check for alignment when there are more issues that came with it. No one answers calls or calls back. We are left with $4000+ repair that we never caused. The worst experience.
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September 2026
The worst customer service in the world right here. They couldn’t care less about your case. They will never call you back, even when you talk to the higher-up management. Do yourself a favor and do not file a claim with Discount Tire through fleet response, just take them straight to court.
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September 2026
Worst company EVER
I’ve been needing to get a hold of someone to help with my claim for weeks maybe even months at this point
Manuel is the person in “charge” the guy doesn’t know how to pick up the phone or email back.
More Comments(166)
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Hudson, Ohio
