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December 2023 by Lynn
The assistant manager David helped me set my watch up that I got online super helpful and friendly even shared conversation about non work things if your in the area go to this store and see David. Excellent service!
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December 2023 by Margaret Stevens
David was great with helping me switch my data over he explained everything perfectly and was patient with the process if you have to go this one please work with David.
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December 2023 by Chris Hrdlicka
If you want a good experience with TMobile go to see David at the Rockside Rd. Independence OH store. Very personable, very knowledgable, takes his time explaining things, and has the patience of Job! Thanks David!
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November 2023 by Michael Corrado
Visited TMobile this afternoon with my mother in law to upgrade her iPhone 8 and change her phone service. Dave the assistant manager was great from start to finish. He was able to get my mother in law a phone plan saving her half of what she was previously paying and helped pick out a phone that suited her needs. The process of waiting for a new phone transfer can sometimes be a bit boring but Dave was very friendly and kept us occupied and offered us seats if needed. I could tell he was a people person and was paying attention to my mother in law because he gave her a TMobile hat before we left. She loves hats and was very excited to get the hat from Dave. It was a nice touch on his part. Great customer service
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November 2023 by N.A. P.
Vicki, Sierra, & David are god sends! I came in with an unusual problem. I was a diy bride who was at risk of losing all her wedding Photo Booth photos from accessory phone. They each put forth some ideas & helped me trouble shoot it when I thought I had exhausted all ends! Feeling super thankful for this crew & how patient they were with me.
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October 2023 by Janayia T
Staff was nice but refused to let me upgrade in store despite my plan allowing the upgrade
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September 2023 by Peyton Williams
I was lied to by the woman working this evening, 9/26 at 7:10 pm when I walked in I simply wanted to know which iPhone they had in stock I was told they didn’t have a single iPhone in then I asked about an android an was again told they didn’t have anything in the store an she informed me that’s it wasn’t just her location it was every single T-mobile, when I left I called 3 other locations an was told that was a lie all 3 had iphone in and she had the audacity to tell me that Apple was out of iPhone (I was at apple earlier in the day an know for a fact that was yet another lie) if you don’t wanna sell me a phone that’s all that had ti be said she didn't need to make up so many lies
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September 2023 by Anthony Pratt
Recently had an issue with my phone staying connected and sending messages. Went in and was helped out quickly. The sales reps were all nice and helpful, haven't had any issues with my service since.
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August 2023 by Michelle TMSSMILE
Since I switch to T-Mobile... good choice.... customer service is very great ... and very knowledgeable of the services they offer... great environment and energy.
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August 2023 by Michelle Smiley
Since I switch to T-Mobile... good choice.... customer service is very great ... and very knowledgeable of the services they offer... great environment and energy.
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August 2023 by Mohammad Ibrahim
Went in to upgrade and the manager wouldn’t tell me what phones were available. The manager at this location has very bad customer service and is rude go to a different store to buy!
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June 2023 by Mechelle Moody
A customer & I have been waiting for service & not even a greeting for over 30mins. The Sales Person is with 1 customer and through his many pauses he'll look up at us but never said 1 word so the customer before me left and im trying to be patient and another customer walked in something no warm greeting no nothing........ a 5 Star is well deserved 2 employees walked in later greeted us customers and said they will help us shortly. Enough said . I waited patiently the male & female workers were so sweet i commend them on great customer service and my problem was fixed asap and with love . I'll be back only because of good customer service.
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May 2023 by Mark Slowbe
Came into the store Monday morning and I switched over. My experience was painless. Thank you Pete and Mark
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May 2023 by John Juric
Pete did an excellent job getting the sim swapped into my daughter’s IPAD! The store had little to no wait time!! Thanks!!
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April 2023 by Brenda Boyd
Deaz and Mark were amazing on helping me on setting up the phones. I’m very happy with 2 boys that helped me out. The manager Seven had to leave after the transaction was over
