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March 2024 by Michelle Koelliker
I absolutely love the owner and all of the employees at the Subway in Independence Ohio. They're so accommodating and so friendly and they always know my order before I walk in.
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March 2024 by Angel Torres
friendly environment good food . never have a problem with my orders.
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January 2024 by Gary Butler
The staff was friendly and food was good. My complaint is against the owner of this location. They don't accept the national Subway coupons and won't let their staff put up any sign/notice on the door to let customers know that. Instead, the employees are forced to let you order and then when you get down to the checkout and try to use a coupon, they have to say no. And you can either walk out and go hungry, or pay the ridiculously high prices that are twice what you expected to pay with a coupon. Pretty lame tactics.Oh, and their seating area has been under construction for like 3 years now. Something's up with the ownership here.
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October 2023 by Harry Zaruba III
Please sell this franchise. It's obvious Covid destroyed any willingness or ability to properly run a Subway. This place used to be a solid spot for locals.. now it's barely open and poorly ran.. Don't tell me you can't find staff.. every single business on Rockside is capable. This is the result of ownership failing.. perhaps they no longer have the capital to run the location full time or properly..
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October 2023 by Steve Kalnasy
Wonderful and helpful staff.
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August 2023 by M M
She swinged her pony tail into my sub while adding black olives.
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June 2023 by EBAY
June 5 ,2023. I went in for a Sub at 5:54 pm. The Lights were dim but the doors were open . I ordered my Sub and the counter man was putting meats and cheeses away. They were closing at 6pm ?. The posted hours are from 11 am to 8pm. My Sub was done and I went to the counter to pay and there was a handwritten sign sign that said. "Sorry we don't take coupons anymore" REALLY? So instead of $6.99 it was $8.59. It was too bad that I was pressed for time or I would have just left the food on the counter. P.S. the meatball Sub tasted like a bread crumb ball.
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June 2023 by Vickie R
June 5 ,2023. I went in for a Sub at 5:54 pm. The Lights were dim but the doors were open . I ordered my Sub and the counter man was putting meats and cheeses away. They were closing at 6pm ?. The posted hours are from 11 am to 8pm. My Sub was done and I went to the counter to pay and there was a handwritten sign sign that said. "Sorry we don't take coupons anymore" REALLY? So instead of $6.99 it was $8.59. It was too bad that I was pressed for time or I would have just left the food on the counter. P.S. the meatball Sub tasted like a bread crumb ball.
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April 2023 by Frank Chloupek
No longer accepts coupons. Lost my business.
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March 2023 by Eneida Ovalle
There is a racist Indian lady who has a problem with you if you speak Spanish. She is very rude towards hispanic people, but when a white person comes in she greets and attends them very well. Normally people make up bad reviews , but I am honestly tired of her rudeness and discrimination. This is my story, but I have a friend who had a similar interaction. First time I realized she has an issue with hispanics was a few months ago. I walked in with my coworker and we were talking in Spanish. She asked why am I talking Spanish if we speak English perfectly well. I don't see why that is an issue. It wasn't like I was ordering the food in Spanish. I didn't think it was appropriate to ask me that. It felt like it was an issue. I let it slide since I always come here. She always had like a little attitude and I was aware of it , but I always try to be the bigger person. However, today was the last straw for me. I was ordering an order for a friend and I and I can see that she became very impatient and basically gave me an attitude and made hand gestures to me to hurry up. I reacted without thinking and asked her why are you always giving me attitude when I come in here. It's not like the store is filled with customers. She decided to not attend me and had someone else take care of me which I was fine with. Next thing you know she's going off in her language. Then there's a white person that comes in and she starts attending them differently. While I am stating there I realized that her behavior changed. She smiled, greeted and even asked how their day was. At that moment it became clear that she has favoritism based on your race. She never attended me with such warmness. I refuse to be ever attended by her again. I am not coming back until she's gone.
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January 2023 by Sandra C.
Used Door Dash did not get my whole order. When I called Subway, the worker apologized and said it was her fault. She said I could either come in and pick up rest of order (if I could have went there, I would not have used Door Dash with all their pricey fees), or call Door Dash back and have them go and pick up rest of order (Subway said they would not pay Door Dash's fee for the second trip). I asked to credit my account and she said she could not do that. Took my name and number and said she would call back. I am still waiting a week later. Also, I made several attempts to call the store and no one would pick up. So I paid $16.95 for a 6" sandwich (should have been chips, drink and cookies with the sandwich).
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January 2023 by Erica Booker
I came in around 2pm and the young lady was rude to me. I wouldn’t recommend coming to this subway if they’re going to be rude.
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January 2023 by maddie hepburn
worst job i’ve had. management sucked. i never knew when i was working till a day in advance. there were times when i was forced to work alone at 16 and 17 years old and struggled to even close before 11:30pm. not gonna forget when i had covid and i was forced to find people to cover my shift for 14 days last year and if i couldn’t i would have to come in. make it make sense
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December 2022 by steph brown
3 lady workers were very fast paced ! They made me feel very welcomed, made all of my subs neat and kept the area clean I will be returning !
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December 2022 by Eden M.
Stopped in with classmates to grab dinner there was only 4 of us at 6pm. The employee Holly was so frazzled and rude. She had one online order ahead of us. Kept going on about how it's gonna take awhile maybe we would like to leave. Then she locked the door for other customers and said she was closing early as the only employee. Many customers stopped and left. Most likely resulting in the business losing money. Once back to school after waiting about 40 minutes for this sandwich the bread was super stale. Head over to Chippewa if you want to eat fresh and good service.
