AT&T Store

Most Recent Comments

• January 2024 by Robert Payne
  Very helpful
• September 2023 by Greg Skelton
  Christopher S added a bunch of stuff I never asked for and he never told me. Fraud! Horrible experience! Never come here!
• July 2023 by Urian Benicker
  Wonderful service, I was greeted right at the door by a friendly, knowledgeable gentleman (although his name escapes me, I do remember his fantastic beard! Lol) I traded my girlfriends old phone for a brand new phone and some change, and added her to my bill. The representative went above and beyond to make sure we were satisfied with our purchase. Great job!
• July 2023 by Ernest Ross
  Skyler was awesome and knows her stuff about phones for myself I won’t talk to know one but her
• May 2023 by Sasha Massie
  Went into the Ironton At&t store and had the best experience with the manager at the store. She was very informative and explained the break down of my bill and what to expect with my new service. I have never had someone go above and beyond to make sure i was happy not only with my services but my devices as well! Best experience by far with a cellphone company!
• May 2023 by Buckeye4599
  I never feel compelled to leave a bad review for businesses, even with horrible service. So for me to take the time to look up the store just to warn everyone says a lot. I’ve been with AT&T 10+ years and loved all the employees when they were at the Ironton Hills location. I’ve been to the new location twice, and both times the woman who is the manager of the store (wish I would’ve got her name) has been very rude and disrespectful not only to me, but to people I see her conversing with while I’m there as well. Can’t believe I don’t see more complaints about her. My daughter and I went in today to look for her a new phone, the employee that the manager was training was extremely helpful and polite, but when the manager would enter the conversation she was very snarky, sarcastic, every nuance of the word rude. I caught her doing an eye roll when I was explaining to her that I didn’t remember ever signing up for “Next Up” or I would’ve traded in sooner, to which she replied hatefully “Uh yes, you would’ve had to sign up for it to get it”.After almost ordering a phone and I was looking at the screen she was on and seeing that we would have to pay sales tax up front (which I didn’t know) and asked her about it, she replies in the same hateful tone “you do know you have to pay sales taxes on it” ??‍♀️? Yes, but explaining my costs to me before I place my order would be nice! So I ask her sarcastically back if I should expect any other fees after I get the phone, to which I get an eyeroll and she proceeds to tell me about the upgrade fee I’ll be paying my first bill?!? Didn’t we just have a conversation about how I never knew I had Next Up?? What’s the point in me paying $20 extra a month to upgrade if I have to pay to upgrade when I trade my phone in? By then I was done and we just left. My daughter was just stunned that a woman that was so blatantly rude could be a manager. I believe the district manager should investigate, seems like with that manager there the sales would be plummeting. Worst experience I’ve had by far.
• May 2023 by Alex Beckett
  It is a great place to get stuff for phones!
• February 2023 by Haley Michelle
  My mom went down to the store to reactivate her eSIM on her line. Chris denied her service and said he couldn’t do that, that she has to go to another AT&T store.DON’T go to this store. Go to the Huntington location for BETTER, friendlier service.
• January 2023 by Shadara Holder
  "Highly recommend this location. Read below of why. " Avoid the South Point location, my opinion!South Point AT&T is terrible. There is no customer service whatsoever. The worker actually agreed with me on how terrible AT&T insurance and return policy was lol I was trying to return a charger cord and box but they forgot to add the sale to account "it's as if I never bought it". She couldn't give me her supervisors name or contact number but said she'd pass along the message for me to get a return call. "Sure."My problem is my phone isn't charging ? I needed to know, is it my charger or the phone?! The Customer Service Rep @ sp location said she thought my charging port was a "little" loose, handed me an insurance pamphlet and said I'd have to take my phone to 3rd party store in Huntington for repair ?My advice and reasoning for this review is to save anyone the hassle of wasting their time at this location, and what you want to do is take a little further drive to Ironton and see Jennifer or any other Rep because they're on their "A" game.Ironton actually checked my phone, checked my charger, and sent me home with another cord and box, AND... will personally check up on the status of my phone Thursday, nice ? Ironton
• November 2022 by Kaylin Parker
  Great customer service, although supplies of most things are lower in this store, I'm guessing that has to do with the location. Nevertheless I has a great experience with the workers and hot what I needed.
• November 2022 by David Kendra
  Jennifer and team took great care of me!
• July 2022 by Tyler Knipp
  The worst customer service I’ve ever seen. Manager has such a sorry attitude, literally the worse I’ve ever dealt with.
• April 2022 by Kris Smart
  We was never given our account number after buying service on two phone. The woman never asked for a mailing address but she signed us up for paperless billing but didn't get no email so I'm not sure how I signed up for something like that with no email. Phones are wonderful but the rep could've done a little better when setting up service and doing paper work because we got nothing after service was set up. No paper work no nothing. Also asked about a discount for the company I work for she took my paystub typed a few things in but never said anything about said discount. When I called today and asked her about our account number she stated she had given me everything and when I told her she was wrong she got an attitude and told me I’d have to come into the store to get my information…
• December 2021 by Reni Kelly Pinkerman
  The visit was okay. I gave them five stars because they actually took time to talk to me but did not give me the answers I was looking for. He logged me out of Facebook and messenger and when I tried to get back in took me two days because they could not find me by my name email or password. But other than that it was good.
• October 2020 by Danny Jones
  I had an issue with an upgrade on one of our phone lines. I spoke with customer service and went into a corporate store as well. The last few days I have spent several hours on the phone trying to get my issue resolved. I decided to come here and see if they were able to help me.I explained my issue to the ladies that were working today, and they were able to resolve my issue with one phone call. I want to thank them for their exceptional service, and taking the time to listen to me, then make sure I was able to upgrade my service. The level of service I received was second to none. Thank you!!