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August 2023 by sasha
I booked and paid for a car for a 1 way trip to the airport. In a rural area so I had to drive 2 hours to get to this location as they were one of the only locations that offered 1 way rentals. After booking the rental, I called Hertz do be sure everything was all set to go with the one way rental because no one was picking up at the physical shop. after being on the phone for hours trying to get someone they ASSURRED, PROMISED, TOLD ME TO STOP WORRYING, that my reservation was set and I would have no problem picking up my car in 3 days for the 1 way trip. The morning of the pick up, we were up very early to get the car and make our flight. On the way to the rental location I received a call from Tacketts stating that we could not pick up the car because they didn't have any cars AND they didn't offer one way rentals....not sure which was the real answer/reason. I explained that I confirmed all this with hertz but she said it didn't matter and they don't control the computer so it's not her fault and nothing she could do. ending up having to reschedule my flight because of all this. Called Hertz as well and they didn't care either.
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January 2023 by Rob Coyle
The guy at the office is good but hertz by for is the worst company to get a car from! Deceived me right out of the gate! Went to enterprise and they took care of me even matched hertz rates! Definitely stay away!
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January 2023 by Bluepriest18
We came in 5 minutes b4 they closed and just as we were about to get our rental the guy said his system kicked him out and wouldn't finish the transaction. Not his fault but the other place we went next didn't have that problem. So no, hertz is never getting my business.
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January 2023 by Roni Rebel
Always a pleasure doing business with Dillon. Always great vehicles. Only place to get a good deal and great service.
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July 2022 by Grainger L.
They are great and easy to work with; I recommend going here to at least met and get a quote. My guess, you will stay once you go. Good work and if there is an issue they correct immediately.
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January 2022 by John Sharp
They was super friendly very helpful
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January 2022 by Richard Cortez (Gruffmex)
Started out great than went downhill.
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January 2022 by W.A. Lewis
Great service.
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January 2022 by James Crites
Vary helpful
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January 2022 by amber walls
This place was a total disaster from day one. Very unprofessionalI do not recommend this place- it’s awful. If I could rate zero stars I would. I would rather ride a bike the next time My car is in the garage then deal with these fools.
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December 2021 by Melissa T.
Highly recommended!! My insurance company had me to get a few estimates, I went to Bowmans in Flatwoods because of a few friends recommendations. Bowman would absolutely NOT work with me with any deductibles and money issues. Vickie at Tacketts in Ironton gave me an estimate the same day and told me she could work with me on my deductible, they also told me they would do some extra work if I went through them. Wow!! What can I say, I rented my car from their shop through my insurance company and they fixed my Jeep. Hands down the best service and communication from any business around. Vickie was very nice and knowledgeable and they gave me updated information on my jeep and it was done in a timely matter. The paint colors match up 100% . I am very happy that I went with Tacketts auto body ..
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January 2021 by Angela Williams
Very friendly people, and lots of help getting my rental after my wreck. Thank you for a smooth experience.
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January 2020 by Dameon Riley (BigDEE)
Good service.
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January 2019 by James Beaumont
Had a problem with the reservation that was NOT Hertz's fault. Dylan took care of it and we were on our way. Very satisfied!
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January 2019 by Jim Strauser
Excellent customer service and wonderful people to deal with!
