Unger’s Shoe Store is a business that stands out for its exceptional customer service and caring atmosphere. Customers describe it as more than just a shoe store; it is a place where people are treated with genuine respect and patience. The staff, including Joe and Lisa, are praised for their attentiveness, listening carefully to customers’ needs and taking the time to ensure proper shoe fitting. This personalized service makes every visit special, whether helping someone find comfortable shoes for travel, work shoes that last long, or fitting shoes for special needs like orthotics. Customers appreciate that the staff are not focused on pushing sales but on making sure customers are comfortable and satisfied. The store itself has a charming, old-fashioned look that adds to its warm, welcoming feel. Many reviews highlight the staff's kindness, with one describing how a long-time customer’s family was cared for even during a difficult time, emphasizing the store’s compassionate nature. The store’s reputation for quality shoes and excellent service has earned loyal customers who trust Unger’s for their footwear needs. Customers also enjoy the nostalgic items available, like classic saddles, and appreciate the knowledgeable staff who help with specific requirements. Overall, Unger’s Shoe Store is seen as a rare example of a business that truly cares about its customers, making every visit a positive experience and setting a high standard for customer service in the retail world.
I woke up yesterday with UES (Unger's Excitement Syndrome), so I immediately went into Ironton and purchased a fine pair of walking shoes. What a unique and marvelous store is Unger's! ---- My friend Joe and his staff were, as always, efficient and personable. Five stars for the biggest small business in the country.
May 2026
Love this place. Very well family oriented and love the staff that work here!
February 2026
The best customer service I've ever experienced in a shoe store!!
