Sears Appliance Repair

Hours: Sears Appliance Repair in Jackson is a top choice for fast and reliable appliance repair. The local technicians are trained to fix all major brands, including refrigerators, washers, dryers, stoves, ovens, and dishwashers. They offer convenient same-day and next-day appointments, and their service comes with a workmanship guarantee. Reviews highlight that the actual repair service is frequently excellent. Technicians are described as wonderful, kind, informative, polite, courteous, and helpful. They are knowledgeable, answer questions, listen to concerns, and complete repairs in an appropriate amount of time. Some technicians go above and beyond, taking time to clean appliances and work persistently with customers through ongoing issues involving parts and scheduling. However, significant criticisms are directed at the company's support systems. The automated AI system for messages generates excessive emails and texts, including constant repeats and confusing appointment confirmations that even interrupt technicians. The call center experience has also been problematic, with reports of unprofessional service, scripted interactions, incorrect information handling, and a focus on upselling. Additionally, technicians sometimes call from unidentified phone numbers, which can be concerning. In summary, while the in-person repair work from technicians is consistently praised as excellent, the administrative and communication processes involving the AI system and call center are widely reported as frustrating and inefficient.

• 17.6 miles

  

  Best Appliance Services Center Appliance Repair Service

1. Jackson, Ohio