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September 2021 by Karen W.
This is by far the worst bank I have ever used. The website is so awful. It's full of bugs and really archaic. When you call their customer service line (which is needed often because again, the website is horrible), they often hang up on your or transfer you around multiple times before you actually get someone who will talk to you. Even then, they are NOT helpful. There were times I was on hold for almost an hour being switching around from person to person only to be hung up on. Even the local branch is a nightmare. Even though it was a huge pain, we ended up taking our FIVE business accounts to another bank so we didn't have to deal with Wesbanco. I'm SO happy we did, but I felt compelled to write a review about them to save someone else the hassle of having to do the same.
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October 2018 by Danny Canter
My favorite Bank location and they will pay you up to like 200. I think you have to open a account and set up log in to online banking. Other stuff too earn your reward.
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September 2017 by BRoderick Arthurian
Liars and thieves. They promise 150$ for starting an account but always weisle out of paying it's a joke. Do yourself a favor and go find a good bank not a convenient one
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February 2017 by Dustin Y.
This is a horrible bank with zero cares about their customers. I really recommend a different bank. Customer service is very bad. I had wrote a check from my account. Logged in day 1 and there was nothing coming out of my account that day. Logged in day 2 and the check had posted during the night and they had hit me with an overdraft charge. Now typically they post everything in the morning as it updates at night, giving you time to transfer money or see your transactions. This time, nope. I transferred the money as soon as I saw the check and overdraft fees pending. When I called to ask about this, they transferred me to a local branch, who then transferred me to their supervisor. So after explaining this 3 times, I was told pretty rudely that I should be using a registry and this wouldn't happen. It's 2017, who still uses a registry FFS? The supervisor was argumentative, and rude with me saying that based on my account history there was nothing she could do. What does that have to do with anything? Their local branch always has the coin counter full, their debit cards are not raised numbers and made of some cheap plastic (I'm on #3). I'll be switching banks and taking my business elsewhere because these people are just out to hustle you out of your money with the way they post things to your account. I could only imagine the way they would treat you if something happened, like you had your identity stolen. They would probably tell you there's nothing they can do and you need to pay the charges. Shady business. Stay away.
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February 2011 by A Google User
Great hours. Open till 7pm. This location is the only reason why I haven't changed banks yet. Otherwise, the terrible online banking and lack of phone support prevents me from recommending Wesbanco to anybody except my worst enemies. I even applied for a credit card once. I had to fax them copies of my pay stubs and all kinds of personal information. Then they lost my application and I had to do it all over again, only to be rejected. I have nothing but bad experiences with this bank.
