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December 2023 by Shannon C.
Prior to my last experience, I was happy with service and body work at Kceps. I have used them multiple times with no issues. In the past, I have been extremely happy. Not this time.My last experience went like this:I took my car in for an estimate. I was told there was no way to get an accurate estimate without taking the bumper off to look for deeper damage. I was told to sign a form so that they could put me on the schedule for an estimate. I should have read the form. Basically, the form said that I would be responsible for costs. Buried in the form, it stated that I would be responsible for daily storage fees as well (Kceps storage fee is $75/day whereas most dealership's storage fee is $25/day). I figured all of it would be covered by insurance anyways since I was not at fault in the accident. Once I signed the form, the receptionist scheduled me for the estimate. A few days later I got the estimate emailed to me. I then called to ask if I could pick up my car since the estimate was ready. I figured I would bring it back in a few days for repair if I decided to go through with repairs (vs taking the insurance payout to buy a different car). I needed to head out of town because I needed to help care for my mom after her surgery. I needed my car to get there. The insurance company at fault would not cover a rental car because my car was drivable. I was sent a copy of my bill for the estimate and told I could pick it up once they put the bumper back on. The bill stated that I would owe $1050.80 for the estimate to pick up my car. At this point I was in shock that I could not pick up my car from getting an estimate without paying $1050.80 for an accident where I wasn't at fault . I had my partner call and talk to them. He was able to get the cost of the estimate down to $487. I paid, picked up my car, and drove out of town to my mom for her surgery.Later, the insurance stated estimates should be free, and that they would not cover the cost of the estimate. At this point I feel like someone took advantage of me. I have asked several people. They all think it is strange that I was charged for an estimate. Apparently this is not normal and estimates are no-charge at other body shops.I am not sure if there is anything I can do (other than a charge back that leaves me with extreme guilt). I was not at fault in the accident per the police report. The insurance is willing to pay for repairs but not an estimate because estimates should not cost anything. Well, it did cost $487 and now I feel stuck with these charges that I shouldn't have had to pay.I do plan to have the car repaired. But now I am confused. I was told that I would have to repay the $487 to have my car repaired at Kceps in addition to the other costs. I really feel wronged. I am not at fault, so why am I paying almost $1000.In addition to this, both my insurance and the insurance of the person at fault, stated that Kceps estimates include a lot of "unnecessary fluff." Per my insurance, they charge 3x the amount a car dealership would charge for the same repairs and storage. I am not educated on this and cannot comment otherwise. But if I choose not to repair the car, I will only get about half of Kceps estimate. Per my insuranceadjuster: "this bill has a lot of fluff. They are way overcharging for everything."
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November 2023 by Kevin Behnke
Exceptional service with a truly caring feel. Didn't need to leave car but have seen their work and is always goin to be my first choice!!!
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October 2023 by Jason B
Absolutely great experience with cosmetic work. Great customer service and exceptional timing.Service: Body & Trim
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October 2023 by Timothy Foster
They had my car since last Thursday, I have tried calling them everyday to find out the status of my vehicle, however they never answer the phone or return a message. I am going to find a different shop to repair my vehicle
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August 2023 by Grant P.
Very professional approach to every step of the repair process. The repairs were completed as promised with the final product being as good if not better than the original.
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June 2023 by Katie Kennedy
I would leave 0 stars if I could. This was the worst experience I have ever had at a shop. We waited 4 months for a quote and another 4 months for them to fix mechanical issues. They will not call you when your car is fixed or send you final payment bill without the customer contacting them. DO NOT TAKE YOUR CAR HEREServices: Transmission
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June 2023 by Chase Mason
I recently use the GRANVILLE location for a vehicle repair.They had terrible terrible customer service. From never answering the phone to not communicating via email.They charged an outrageous prices along with mechanics getting paid $170 an hour. Terrible terrible terrible company.I strongly suggest you take your vehicle somewhere else.
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May 2023 by Arthur Neuman
I was in an accident last year, and the person from my insurance company that I worked with told me there were two Tesla-approved body shops near me: K-ceps and another company. I made the mistake of trying to work with the other company instead of K-ceps because the other company was closer to me. That was a mistake; the other company was challenging to work with and insisted that they would not work with my insurance directly - I had to be a middleman. When it became clear how much of a hassle it would be working with the other company, I decided to try K-ceps. I wish I had chosen K-ceps first. They were able to work with my insurance company directly and took my car right away. I received regular emails, and phone calls keeping me up-to-date on the repairs and the status of back-ordered parts. Brittany was always helpful and quick to respond to my questions throughout the process. I got my car back a few days ago (because we had to wait so long for Tesla to send the required parts), and it looks brand new. If I hadn't been in the accident, there's no way I'd be able to tell the car had had any damage. I highly recommend K-ceps. Their work is professional, and I wouldn't hesitate to work with them again.Services: Painting
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April 2023 by Steve M.
The repair was very good but the front office is horrible. Dan the service manager will not communicate with you. Brittany who mans the front desk will lie about his availability and this customer service is horrible. beware.
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March 2023 by Kanesha Moss
Someone hit the back of my Tesla and K-Ceps did a great job with the repair. Kept me up to date, very professional and every interaction I had with their team was great. Would highly recommend using them for your auto repair.
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February 2023 by Gregory Lam
Brittany and her team provided outstanding service and my car looks fantastic. They were very professional, helpful, and communicative. I couldn’t have hoped for a better experience and would highly recommend them.Services: Body & Trim
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December 2022 by John Evans
My daughter stopped in to get her Saturn looked at after an accident, Even though she didn't have them fix her vehicle they were very helpful and nice to her.
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October 2022 by Adam Lanzer
I took my Tesla here since they are one of the few Tesla certified bodyshops in the area. Terrible mistake! Small dent to the car needed fixed, ended up taking 1 month longer than the estimated time they have me initially. I had to call regularly to get updates because the communication was terrible. The car was constantly going back and forth from the Tesla service center, once because one of their employees damaged wiring while performing repairs. I eventually picked up the car and when I got home I saw the rear emblem was missing! How can you be a body shop and have such TERRIBLE attention to detail. And now 1 year after the paint job, the paint is chipping away from the corner of my panel. My experience was terrible, good luckServices: Body & Trim
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August 2022 by Robert Lawrence
My car was in their shop for six months with a repair estimate of 18 thousand dollars after all this time I was told the wrong part came in and was told the repair for the new part would cost 25 thousand, I would never go back or recommend this shop at all
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May 2022 by Kimberly Baker
My experience with KCEPS was amazing and unexpected! Adam, Dan and Nick went above and beyond. They kept me apprised of the details of my repair, and even negotiated with my insurance company. They were incredibly professional, articulate and honest. I would absolutely use them again if needed! My car was repaired beautifully. I can’t thank them enough.Service: Body & Trim
