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March 2024 by Leslie A.
3/12/2024 at 1200 hours I experienced terrible customer service I walked in asking for a light bulb. There was no line or customers at this time. Young white male with a beard asked for my vehicle information and rushed and gave me the aisle number. Instead of helping me find the correct item he grabbed his vape pen and used it behind the counter.
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January 2024 by Gregory Urchek
The two incompetent young persons(?) behind the counter refused to install a battery. Ended up at Ravenna AutoZone. Much better service.
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January 2024 by Jay Casamento
Just stopped in on this blustery day for a broken wiper. Not only were all 3 of the employees friendly but they were able to repair my wiper and have me on my way in no time! While she was repairing my wiper the other guy was wiping the snow off of my car. Talk about great hometown service!
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January 2024 by jon mosora
Dudeman tested my battery, found out it wasn't holding charge, and installed new one for me since I don't have a ratchet set. Much appreciated!
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December 2023 by Imtiaz
I frequently buy at stow autozone , I never had such terrible experience, l have been here thrice , two star is for other two visits which were pleasant and because of one dumb person who uses foul language to get something back from where he put it to check price….
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December 2023 by Cole K
Went in to purchase 3 items I knew I wanted. Had a few issues in the past but nothing major. The associate was friendly and helpful the whole time. This time I went in to buy a battery jumper. The box was on the wrong price tag and the store manager offered me 10% off. Funny thing is, after the 10% it was still cheaper online at multiple stores and they wouldn’t price match. Manager was rude about it also, not sure why he was upset his products were on the wrong shelf and costed more than other stores even after his joke of a discount. 10% discount brought it to 108 and online/other stores was 99. Unless you want attitude and a waste of time for overpriced products, go to another store or order online.
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November 2023 by Mckenzie Wright
I walked in today asking for help to check and add oil to my jeep. Austin F was SO nice! He showed me how to check the oil levels and added the oil for me. These guys are so sweet :)
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October 2023 by Marjorie Wachowiak
Excellent service by Scott M At Auto Zone Main Street Kent Ohio
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September 2023 by Nathan Lane
Paid 100.00 on led headlights my drivers high beam burned out within about 2 months of using them. Dustin refused to do a refund on the headlights so now I'm stuck with LED lights that don't work AND I'm out 100.00.... sadly I won't be back to this location
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August 2023 by ayye bk
I went in for a free battery testing, found out I need a new one, the manager Scott was nothing but helpful in finding me a new one and gave me options along with this he installed it. Would recommend
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May 2023 by Kinko Richardson
Lazy and unprofessional staff. I will never in my life go to another AutoZone. I understand we all make mistakes but the service that I experienced there was hands down the worst.
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May 2023 by Sydnie Goff
great place to pull in when you get into an accident <3
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April 2023 by Tiffany
I pulled into the parking lot and there were a bunch of men outside smoking. Upon walking into the store, there were no employees inside. I waited until an older gentleman walked inside from the group, to assist me. He was courteous and helped me with my purchase. I asked him if they knew how to replace the taillight that is burnt out in my car. He had another customer, so he told me to ask the guys outside to help me, which I did. One man told me that he "wasn't on the clock" and "we don't do taillights, I don't know what the old man is talking about. He is mentally challenged. I'm sorry." I am absolutely beyond belief of this other employees' disrespect not only a customer, but his fellow employee, who was the only person who respected me during my trip. Thank you to the nice older gentleman, but I will not be returning to this store.
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February 2023 by Sehnsucht Adventures (Sehnsucht_Adventures)
Had the part I needed at a reasonable price. The staff was very helpful and friendly.
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February 2023 by Last Command (Sehnsucht_Adventures)
Had the part I needed at a reasonable price. The staff was very helpful and friendly.
