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May 2023 by Google user
The pharmacy went out of their way to solve a problem filling a prescription. They worked w my dr and we’re very kind and patient w me.
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May 2023 by Lauren C.
I will never go to cvs pharmacy again. They have made my prescription so late that it has messed up the timing of my medication. They have no idea what they are doing there they are rude.
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April 2023 by LORETTA COOGAN
The pharmacy went out of their way to solve a problem filling a prescription. They worked w my dr and we’re very kind and patient w me.
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January 2023 by Sandra H.
They are a very busy pharmacy but if you go in the store and speak to someone in a positive way they are always very courteous. The pharmacist always explains things well. Be patient. The health care system sucks but don't take your anger out on them.
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October 2022 by Delores Tekieli
I love the staff at the Kent CVS. Always reaching out to help. Pleasant. Many are college students.
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January 2022 by Diane Stanley
We getting covid test done in my car at drive up window..neg thank God!
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December 2021 by Anthony Miller
The manager is awful
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October 2021 by Luke D.
Genuinely the worst pharmacy ive ever been to. They have medicine falling off the shelves in bags ready to go. The line for the drive thru is wrapped around the building, the line instead has at least 10 people. Ive been here twice waiting for my medication that has been authorized 3 days ago and they keep saying it hasn't. I was told to go to another line where a woman asked me "what do i want?" MY MEDICINE?? Ive wasted almost 3 hours between today and yesterday waiting for this
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September 2021 by Vance R.
Pathetic! Pharmacy manager Alyssa is incompetent and as compassionate as a loan shark. You can expect them to screw your prescription up until you are left without any of the medication prescribed and all they can do is try to blame anyone else. If it's life and death you better expect to die, they can't do their job right and they just don't care!
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June 2021 by Kristina C.
Good luck on getting them to answer the phone. You are better off just going in person.
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January 2021 by David R.
The absolute worst customer service in the history of customer service!!!!. First, they filled the prescription incorrectly... Which is alarming considering it is prescription medicine and they're apparently just doling out Lord knows what! When I called to inform them of the mistake, I was transferred to the pharmacy and the phone rang for 20 minutes. I hung up and called back and went through a 10 minute wait attempting to get a manager. I eventually got through to a manager and was told "All I can do is transfer you to the pharmacy, you'll just have to wait". That was tough to take, but the fact that she used a tone similar to a teenage girl who didn't get her way was quite infuriating. I called back and sat on hold with the pharmacy for another 20 minutes before they just cut the call off. So here I sit with prescription medicine that is incorrect. I will have to drive into the store and will most likely be told that they don't have the correct medicine. I usually deal with the CVS on route 303 in Streetsboro, I've never had a problem there. Actually, the employees at the CVS in Streetsboro are professional and courteous. The Kent CVS store is shockingly incompetent and rude, But at least they make up for it by not servicing the customer.
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April 2018 by Kenneth D.
Unfortunately, it takes them 24 hours to fill a transferred prescription. This is a pretty big inconvenience to me. Just hoping the person who gives it to me tomorrow does not act like I am the world's biggest inconvenience to them, as the little b**** who I dropped it off to did.
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February 2018 by Kara B.
Been my go to pharmacy for over a year now and they're always kind, helpful & overall good cvs. Also recently had to visit the minute clinic which normally I dread because of long waits and awful experiences but not this cvs. Their minute clinic was quick, helpful & was opposite of dreadful.
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January 2018 by Yvone R.
This CVS is larger than what I have closer to home. I came here specifically for Minute Clinic and I am not disappointed! I walked in the door to a very clean and neat store with a direct shot to Minute Clinic. Signing in took awhile, but the wait was speedy. From the time I signed in to the time I walked out with a script was about 1 hour! Faster than seeing my doctor! Everyone was friendly and helpful. My questions were answered with patience and understanding. I really could not have had better service! If I need to go back someday, this is the place I will be returning to!
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January 2018 by Bethany C.
I was very satisfied with the minute clinic at this location after a visit for an ear infection. I was in and out so quickly and even had my prescription filled very fast at the pharmacy! My nurse practitioner was very nice and empathetic.
