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July 2023 by Google user
Made an appointment online at the minute clinic travel clinic, specifically for malaria prevention. Asked for my insurance, accepted it, all good. Get there and the NP tells me they don't take insurance for travel health and it will cost $250 for the appointment. I don't understand why they couldn't have provided that information at the time you create the appointment. 40 minutes in the car lugging three kids under 4 around for nothing.
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May 2023 by Lauren C.
I will never go to cvs pharmacy again. They have made my prescription so late that it has messed up the timing of my medication. They have no idea what they are doing there they are rude.
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January 2023 by Sandra H.
They are a very busy pharmacy but if you go in the store and speak to someone in a positive way they are always very courteous. The pharmacist always explains things well. Be patient. The health care system sucks but don't take your anger out on them.
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October 2021 by Luke D.
Genuinely the worst pharmacy ive ever been to. They have medicine falling off the shelves in bags ready to go. The line for the drive thru is wrapped around the building, the line instead has at least 10 people. Ive been here twice waiting for my medication that has been authorized 3 days ago and they keep saying it hasn't. I was told to go to another line where a woman asked me "what do i want?" MY MEDICINE?? Ive wasted almost 3 hours between today and yesterday waiting for this
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September 2021 by Vance R.
Pathetic! Pharmacy manager Alyssa is incompetent and as compassionate as a loan shark. You can expect them to screw your prescription up until you are left without any of the medication prescribed and all they can do is try to blame anyone else. If it's life and death you better expect to die, they can't do their job right and they just don't care!
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July 2021 by Angie F.
I just noticed my review from four years ago. I wish things had gotten better. No such luck. I understand the issue with being shorthanded and busy, but I've called all day and spent over two and a half hours total on hold before getting disconnected each time. Drug Mart gets much better reviews. I'll have to try them even though it's an inconvenience. I'd rather be able to talk to someone from the pharmacy when necessary than have a convenient location.
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June 2021 by Kristina C.
Good luck on getting them to answer the phone. You are better off just going in person.
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January 2021 by David R.
The absolute worst customer service in the history of customer service!!!!. First, they filled the prescription incorrectly... Which is alarming considering it is prescription medicine and they're apparently just doling out Lord knows what! When I called to inform them of the mistake, I was transferred to the pharmacy and the phone rang for 20 minutes. I hung up and called back and went through a 10 minute wait attempting to get a manager. I eventually got through to a manager and was told "All I can do is transfer you to the pharmacy, you'll just have to wait". That was tough to take, but the fact that she used a tone similar to a teenage girl who didn't get her way was quite infuriating. I called back and sat on hold with the pharmacy for another 20 minutes before they just cut the call off. So here I sit with prescription medicine that is incorrect. I will have to drive into the store and will most likely be told that they don't have the correct medicine. I usually deal with the CVS on route 303 in Streetsboro, I've never had a problem there. Actually, the employees at the CVS in Streetsboro are professional and courteous. The Kent CVS store is shockingly incompetent and rude, But at least they make up for it by not servicing the customer.