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November 2023 by Elliott Thyret
Nick was awesome. I started the day by calling him the wrong name on accident but he didn’t take offense to it, it became a running joke the whole day.Before I went in, I called and set up an appointment when he told me he would have the car pulled around and waiting for me, he wasn’t lying like the other dealerships I visited.We went on the test drive and I loved the car. From there he did his best to get me numbers I liked, he wasn’t entirely able to get it down but I spoke to the finance manager who was able to get them to where I wanted. Overall, great experience for me while buying my second car from this dealership! 10/10, recommend.
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November 2023 by Jennifer Brown
Very professional and knowledgeable salesman. Tom was a huge help in the decision to purchase our new vehicle. Every person we encountered at Toyota of Kent went above and beyond to be friendly and helpful, even the detailing crew with my last minute questions on delivery day! If you are looking for a new vehicle, definitely make them your first stop!
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November 2023 by Anne Robertson
Great, friendly, knowledgeable customer service! Got to my appointment early and they took my car in right away as there were no other cars at the time. I’ve dealt with all departments at this Toyota dealer in Kent and have nothing but good things to say about them! Total opposite experience then the one I had at my previous Toyota dealer with Amanda at NILES/Warren Toyota. A++ service at Toyota of Kent!
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November 2023 by Ruth Erdelyi
Ryan Dodge of Toyota of Kent recently made buying a new car a pleasurable experience. Ryan was professional, knowledgeable and very helpful. He gave us a no pressure experience. Ryan was so helpful in explaining so many details about the car we bought and had no problem answering a plethora of questions we asked, even when we asked the same questions a few times. Ryan knows the Toyota products extremely well. I highly recommend Ryan Dodge as your salesperson if you are looking to buy a Toyota product. I also want to give a compliment to the nice young woman in the finance department who handled our paperwork. She made the signing process go very smoothly.
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November 2023 by david frenz
Best car buying experience since first car purchase in 1968. The facility was clean and comfortable, the staff was courteous and professional, and the sales process was quick and enjoyable (really). Ryan Dodge in Sales was very knowledgeable and did everything he said he would do. He promptly returned calls and texts and stayed on top of everything from trade-in valuation through hands-on new car orientation. Tyler Bonina in Finance very efficiently breezed through our options and provided excellent explanations and advice. We couldn't be happier with our new car and our new car buying experience.
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October 2023 by Rebecca Vang
Ryan was so incredible the whole time. He was relatable, patient and very understanding for it being my first time getting a new vehicle. He was the first person I met in my journey of finding a new car. Even when I wanted to step back a little and explore other options, he was patient and told me to come back if I ever feel ready. He wasn't pushy or trying to get it over with. I ended up coming back because of such a pleasant experience and he was knowledgeable, honest, and so nice the whole time! Ashley the finance manager was also very helpful and kind throughout the financial process. I'm grateful for the team!
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October 2023 by Chris Leib
Everyone was very friendly, informative, and helpful. Mike, the dealer I worked with, was very pleasant. He did not hard sell me at all! He instantly put me at ease and actually made the process of buying a car enjoying. Finance department was the same! No haggling over price - told them what I wanted, how much I was willing to put for the down payment, and when I wanted to pick the car up. No arguments, just a straightforward transaction that was wonderful. HIGHLY recommend Toyota of Kent!
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October 2023 by Myra Karina Solde
Thank you Justin for making it easier for me. The transaction was very smooth and fast. This is the only dealership so far where I didn’t feel that they were sales talking to me. They will give you options that you need and was very transparent. It was worth the drive since I live in Cleveland.
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September 2023 by Mark R.
I bought my truck from here and it was easy and very satisfactory, in every aspect of it. I will definitely buy from them again. I highly recommend, even if you have to drive a bit out of your way.
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September 2023 by Tiffani Geraghty
We had a great experience at Toyota of Kent. Tyler went above and beyond to make sure we were taken care of. The process was quick and painless. We greatly appreciate all of Tyler’s efforts to ensure our transaction went smoothly.
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September 2023 by Ben McElwee
Haven’t worked with them on the sales side, but service side this dealership gets five stars from me. Unlike the last Toyota dealer I dealt with (who I bought the truck from in a different state) they actually listened to my concerns and fixed my issues under warranty. They got everything knocked out and truck is as good as new! I’ll definitely be back when it’s time for a new Toyota!
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September 2023 by Remrie Arrie (Duckshorts)
I hope you like having your arm twisted and your time wastedThe first person I spoke with, Lindsey via text message completely disregarded the fact that I had a pre-approval through my bank to buy a car, and insisted I learn more about their program. She was completely daft and ignored me as a customer.
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August 2023 by Justin Bisutti
This will be my third review and the third vehicle I bought from here. Seriously, this place is great. Everyone I spoke to and have dealt with here is amazing. Sales, finance, service, parts... AMAZING! Kaylee from sales helped me with my latest purchase and she was wonderful. The sale was quick, painless, and she kept in contact with me while I was waiting for my 4runner to arrive. I could not have asked for a better sales person than Kaylee. Thank you so much!!
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August 2023 by Lindsey Wachtel
I had such a great experience despite being a new car buyer in a crazy market. Andria was an excellent communicator, and very truthful about the situation and unknowns of when the new car might arrive. The whole process felt low pressure, but this dealership has non-refundable deposits which was really the only stressor. The manager (I forget his name) was pretty nice as well. I’ve visited nearly every Toyota dealership in NE OH, and I can confidently say this one is top 3.
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August 2023 by Michael Bledsoe
Toyota of Kent was a great experience all around. The salesman Ryan Dodge was a pleasure to work with and was very transparent through the whole process. Great communication as well as honest and helpful with any and all questions I had for him. I wouldn’t hesitate to give them my business again. I will definitely be back in the future!
