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March 2024 by Emily Goldner
I love coming to this place. Everyone’s always very nice and the place is always clean. I love coming here and doing my homework while drinking coffee.
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March 2024 by Nathan Vaughn
Terrible service they never answer the phone so make sure they give you everything you pay for because they definitely won't and they obviously don't care since they don't answer the store phone extremely
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February 2024 by Quackerkat
Coffee has always been great here, employees are nice, and good spots to sit down at. Also when I got a donut here it was super good and fresh!
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February 2024 by Miranda Green
Always fast, friendly, and quality service. Although they may occasionally get busy there great at keeping up with the customer flow and assuring to get people there drinks or food quick and efficiently.Parking: Gets a little crowded during busy hours.
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January 2024 by Ms Amber
The Rootstown crew rocks!!! Always so friendly, efficient, and always smiling! We have been going here for years and I couldn't say enough good things about this Dunkin. Fresh donuts, hot food, clean and the hospitality is awesome! Keep up the good work!!!
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January 2024 by Stephanie Robinson
Some times the food is great other time it's horrible some times u get great coffee other times not so
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December 2023 by Maddi Garcia
We came through and asked if we could have a hot chocolate and she said “um, no” like what? What kind of professional attitude is that
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December 2023 by Zach B.
Physically incapable of getting a very simple coffee order correct. Time and time again I give them the benefit of the doubt and it backfires. I know it's a college town but the level of service still being subpar is what makes it so disappointing. Very unfortunate.
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December 2023 by Gabby Maz
I have never been more rushed in a drive thru in my entire life. The person taking our order didn’t let us finish a single word and before we could say our next item we were told to “pull forward” multiple times. To add, we only got three items, two coffees and donut holes. Which when we received our order, we got the wrong donut holes, I will not be returning.
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November 2023 by David Fontes
I worked here bad place the general manager doesn’t run the store very well people don’t really work as a team there is a reason this Dunkin as a bad reputation there bad with there employees they waste a lot of food. And the shift lead was rude and has an attitude I was cussed at by a shift lead. They need to replace the general manager and staff I worked at a few places where employees welcomed and worked together as a team this place is not the place to work at. People have no sense of humor and they snap at eachother. This is why there always hiring cause people are tired of the b.s if they would treat there employees right they wouldnt be hiring all the time. I quit cause I was tired of how they treated and disrespected me I don’t recommend going or working here they don’t train there employees properly the general manager needs to be replaced.
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November 2023 by Dan Demastus
Food was great like every Dunkin' Donuts I've ever been to service not too much with a smile but fast something about the atmosphere didn't seem right about this place compared to other Dunkin' Donuts I've been maybe it has to do
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November 2023 by Riley Coleman
Cashier was a horrible employee. Gave me the wrong drink and wrong food. Was rambling the whole time which is the only thing I can equate to how badly she messed up my order. I came in at 11 am will most likely take my business to the other coffee shops in the area.
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November 2023 by Hailee Hohlbaugh
they have literally never made my drink right and then are super rude if you ask for the drink you actually ordered.
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October 2023 by Mandy Lou
This place was everything awesome dunkin can be. The only problem I had here was the management. They were treating the staff very unprofessionally. I was embarrassed for these poor crew members. I get it, I do. The busy rushes get to them but calm down, breathe, and have a little respect for us the customer and some decency for the human being working under you. My experience rocked thanks to those that are being treated unfairly. But will I return for coffee no. My rating reflects that much.
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October 2023 by Debbie B.
The place seemed pretty clean upon entry. Took a little bit after ordering to get our food but they were pretty busy. A couple staff members were treating their coworkers a little nasty so that wasn't awesome to see. The girl that helped prep our order was super friendly. The guy who gave us our food was really friendly as well.