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February 2024 by Sean Swope
They came to the auto body repair shop dropped me off a car and then when I was done I dropped it back off at the auto body shop. Everything went flawlessly
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February 2024 by Discover Why I Love Egypt Tours for the Soul
Alex and the crew at the Kent, Ohio location spoke with us over the phone and told us everything that we needed so that once we arrived, it was a pretty quick and smooth transaction. The return was equally smooth and quick.
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February 2024 by Veda T Google
Friendly and Fast service. I consider myself a repeat customer. Thanks guys
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February 2024 by A Stewart
I will forever rent from enterprise.The Kent location is hands down the best! They have the best fleet of cars and the customer service regardless of who you deal with is top tier.Alex is my personal go to but Brandon helped me this time and he was just as great. I had to use the insurance unfortunately after my window was broken out and when I tell you it was the most hassle free experience!! Highly recommend this location and I’ve visited other locations and now I make the drive here just because of the customer service . Thanks guys I will be back
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February 2024 by Greg Aten
Customer service was great, the Van was clean and ready when I arrived and the whole process was quick and easy.
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December 2023 by Javier de la Morena
Wonderful car rental place. I always have an excellent service when I rent a car here. Shout-out to Amir, he's superb and even gave us a ride home when we arrived at closing time. 100% Recommended.
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November 2023 by Scott Habowski
Staff is fast & efficient. They do a great job & everything works as it should without much hassle. Rent the car and return it, couldn’t ask for more.
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November 2023 by Brian Biley
Chip was awesome, walked around the car looking for any damage to make sure I was not going to be charged for anything existing. Went over the features of the car. Did not try to upsell me with extra options, just mentioned them and left it at that.
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September 2023 by Chuck Heeter
They are little on expensive side per day but not outrageous . But still better than competitors on other things . . You have to put down a $300 deposit that is refundable when car is returned ( all though it does take 2-3 days to go back on your card ) . This is lower than other places that want $500 deposit plus a credit check. Also the nice thing about enterprise is they let you rent at 21 years old ( with a fee for young drivers ) other places you have to be 25 years old. They have nice cars to choose from that are in good condition and can be trusted to drive long trips with no worries. Staff was polite and helpful. Overall experience was an 8½ out of 10. Would recommend and would
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September 2023 by Brandi Parker
The staff was exceptional! Even when I returned vehicle to a different Enterprise. The Kent manager was very kind and empathetic to my situation. Thank you all!
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September 2023 by Maisha A.
Terrible customer service. The associates are rude and unprofessional. I don't recommend!
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July 2023 by Jaime Vrudney
Tried to set up rental through insurance. Gentleman who took my call said the repair shop where I need to drop off my car is 2 minutes too far for them to travel for pickup. I explained I have no other transportation options to both pick up the rental and drop off my car. His only and repeated response was "Regarding that, it's our policy to not exceed a 20 minute drive time." More or less he was telling me its not his problem and I should figure it out. So I did, by going through a different company.
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July 2023 by Jim Jenkins
I've been utilizing the Kent, OH branch for over 20 years now and the quality of service has never been anything than stellar. The branch manager along with all of the staff went out their way to be accommodating. Customer service A+++!
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July 2023 by Pressure CG
Everyone we worked with was very nice and helpful!! Pick up and drop off was quick and easy! We will definitely go through Enterprise when we need a rental!
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July 2023 by Pamela Davis
I need a lot of vehicles to rent to take a group of Special Olympic athletes to State tournament.Kent Enterprise took the time and got exactly what We needed. They were all wonderful ❤️
