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July 2024 by K
Had an issue at first but spoke with Sam about how I felt and she handled the situation amazingly and listened to me. Resolved my problem very professionally. Thank you for understanding.
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July 2024 by Cory Merriweather
I've trusted this location with servicing about 5 cars within my family, mainly for tires and a few oil changes and we've always been treated kindly and had all work done in a timely manner and kept up to date if there was anything found other than what we took the vehicle in for. Will be returning and highly recommend
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July 2024 by Fadi Abas
Super friendly service. Sam got me a quote on tires and was very thorough. Will be buying my tires here when the time comes
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July 2024 by Skylar Smith
I had a flat tire and Sam got me in right away. They quickly repaired my tire and also brought to my attention that my other tire had a bubble in it. Can’t thank them enough, I’ll definitely return to this location!
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July 2024 by Modesty
Will gladly drive the extra 30 minutes to this one because of Sam. Sam makes my car repair process hassle and stress free. Thank you Sam! Won’t go to any other Firestone.
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July 2024 by Miranda DiFilippo
Sam and her team provided exceptional service! They are friendly, professional and knowledgeable. I always feel comfortable leaving my car with them and will continue to return
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July 2024 by Austin Fenton
I've been dealing with Firestone in Kent for years. Great work and honest people. They always thoroughly explain what's wrong and even show me if I'm there. I'll never take a car anywhere else.
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July 2024 by Hyder Al
I’m someone who barely knows anything about cars so I was wonderfully surprised by how great the staff was about explaining the issues for my car. It was quite easy for me to make a convenient appointment with the help of Sam. From my personal experience, the staff is incredibly professional and they even stayed late to finish up my vehicle. Would highly recommend this awesome team.
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July 2024 by Sarah Roberts
Big thank you to Sam and TJ! Y’all helped me so much! My trunk was stuck open wouldn’t latch closed and they took time to fix it!! Great service!! Y’all are awesome!!
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July 2024 by Ryan Shimko
Not very economical pricing. Twice walked out with bills over $1K..
& do not expect to receive your car back within a day of inspection & servicing.
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July 2024 by {リド}Redwanul Haque Proseal
Very unprofessional about timing. Will write about it in details. Very disappointed
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June 2024 by Roseann Duraney
Top notch service today. Sam and her staff TJ and Nick were very thorough and professional. They helped identify what was wrong with our car and fixed it. They are the best.
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June 2024 by Scott Dunn
I got tires there road hazard and they put my valve stem caps on so tight that I have to replace the valve stems and they want me to pay for it new valve stems at 10.00 a piece so I got the valve stem cap off and they put thread sealant on my valve stems that hardened good job I have pics of this
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June 2024 by Joey Higgins
really amazing service provided by great staff !!
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June 2024 by RAJESH BOLNEDI
Worst worst worst service and I do not recommend this firestone. I booked an appointment at 9:00 AM (June 2nd )for complete vehicle inspection.The store opening time is 9:00 and I am 5 min earlier to there. They opened it at 9:20 and spoken with me at 9:30 and I delivered my key to them. I asked them how long does it takes? He said 40 minutes. I feel like its okay to wait. He came to me at 11:10 and said i am sorry we have some other works to do we are out of Employees and asked me to reschedule. This is completely unacceptable and disrespectful after waiting for 2 hours. Even if he said earlier I will try to reschedule or i will plan my day with other works….. those 2 people are very unprofessional and they dont have time sense when to react…. The managing team needs to take care this seriously. This brings badname to your branches.
