Kent State University Bookstore offers a good selection of university apparel at reasonable prices. Customers appreciate the store-level customer service, noting that staff members, like Claudia Peña, provide helpful and outstanding assistance. While some have experienced issues with online orders, including lost items and security tags, the store has been responsive in resolving these problems. Customers have received replacements and refunds, showcasing a commitment to customer satisfaction. Overall, the in-store experience is favored, while online shopping may not be as reliable. The bookstore remains a popular choice for alumni and students alike.
I came in with an issue and was dealt with very reasonably. In particular Claudia Peña was very helpful and outstanding with her customer service skills.
March 2023
Pleasant and knowledgeable staff. Good selection of books.
December 2022
I'm an alum of course I loved it. Seriously, had a great selection of university apparel and prices are reasonable. Shipping was quick.
