Kent State University Bookstore offers a good selection of university apparel at reasonable prices. Customers appreciate the store-level customer service, noting that staff members, like Claudia Peña, provide helpful and outstanding assistance. While some have experienced issues with online orders, including lost items and security tags, the store has been responsive in resolving these problems. Customers have received replacements and refunds, showcasing a commitment to customer satisfaction. Overall, the in-store experience is favored, while online shopping may not be as reliable. The bookstore remains a popular choice for alumni and students alike.
Caught a bargain on some shirts. The store is nice and clean and organized. The area seems safe. I believe you have to take one step up to get into the business.
March 2025
KSU bookstore is really big. And it actually carries books, along with textbooks, Apple computers, and lots of merch.
May 2023
I came in with an issue and was dealt with very reasonably. In particular Claudia Peña was very helpful and outstanding with her customer service skills.
