Klaben Ford Lincoln in Kent, Ohio is a local dealership for new and used car sales and service. Many customers report the best car buying experience of their lives, describing it as smooth, fast, hassle-free, and without pressure. The staff is frequently noted as kind, helpful, friendly, welcoming, and making clients feel well-informed. The service department is described as thorough, expert, and honest, with some customers driving long distances specifically for their care. They keep customers in the loop and provide updates. However, the service department also receives some lower marks for occasional delays in beginning scheduled work and for rare errors like vehicle damage during service, though these are noted as being corrected. The dealership offers a huge inventory and is known for its straightforward approach. Overall, experiences are highly positive, with many customers stating they would highly recommend the dealer and return for their next vehicle, citing an above-and-beyond, wonderful experience.
Joe French and his Klaben service team were extremely helpful, upfront, and efficient. Joe communicated throughout the process. I will only go back to Joe and the Klaben team.
September 2026
Louis did an amazing job with the purchase of my Maverick Hybrid. He never pressured me to buy it. He simply answered the questions I had. The next time I buy at Klaben, I will definitely use Louis as my salesman.
September 2026
Chris Moldas; Roscoe & Angela were great to work with!
