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February 2024 by Marilyn Bradach
Everyone was polite and caring. And helpful.
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February 2024 by heather copen
Picked up an order that I purchased online. It was a little confusing at first, but the manager came and helped me. The staff was very nice when I asked for help.
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February 2024 by John Withington
Everyone here is very friendly very helpful always love coming here
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January 2024 by Cathy Cook
Went for curtains. Found what I wanted. ❤
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January 2024 by Judy Harrington
Everything & everyone are always great!
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January 2024 by Neal Kodish
For once there was almost adequate help for the customer ; usually there aren’t any associates to ask any questions to!!
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January 2024 by Misty Vermillion
I have always shopped at this location because it is the closest to me, I will no longer do that after my most two recent shopping experiences! I probably did 10 buy online and pick up in store orders during the holidays and I never had a problem until the last one! It was a very expensive item, and when I arrived, I looked in the bin w the number for my item. There was a cheap sweater inside a bag. Don’t get me wrong I understand things happen especially during the Holidays! The problem was, no one seemed to know how to handle the situation. And by the time they brought over the fourth associate it no longer showed my location, but said the order had been picked up Because the pick up pass was open while they were all trying to figure out what to do! They treated me like I stole my own item and never offered a resolution at all! So I left with a similar item, but it wasn’t the one that I wanted and they told me I could drive to Stow to get it! I’m sorry you’re $1 million company and you can’t ship it to me?! You want me to drive to another location to fix your problem, I mean you have my money at that point! And then I was in there a couple days ago and I asked an associate a question and she just responded to me that there was nothing she could do. So I called another location and they handled it for me over the phone. She just didn’t want to help or do her job one of the two! So we’ll just say I won’t miss the un-Cleanliness of the store or the empty selection! I will just drive to Stow!
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December 2023 by Tim Brown
If you want quality name brand items, this is the store to shop at.
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December 2023 by Tim H
Great experience at this location. I had my 3 year old and I only stopped by to return from Amazon, but some ornaments caught my eye. I was having a hard time finding one and the manager was walking by and offered to help. He helped me find one and then brought them to the register to hold for me while I looked for more. Great Kohls location!
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December 2023 by Darlene Dolan
Friendly atmosphere, clean and always organized store. Been a patron since the store was built. And I love the Kohl's Cash!!
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December 2023 by Julie Julia
Picked up 2 large pillows which were crammed into a bag that was not big enough. Stopped and picked up a couple of jar candles. While standing in line the lid came off the candle and broke. I moved the glass off to the side, and let the cashier know. She called someone to clean it up, and was nice enough to let me go grab another candle, and get in line again. While I was in line, some guy, who I later found out was a manager was talking loudly to another associate about how customers break stuff and just leave it. And he said someone probably just shoved it somewhere and someone else will come along and get their hand cut. This went on for about ten minutes he's basically bad mouthing the customers. If that's what kind of people you employ at Kohl's. I will never shop there again.
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December 2023 by Rob R.
Pretty solid store. You can get clothes, shoes, and household appliances. If you return Amazon stuff here you get 25% off coupon.
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December 2023 by Michael Michele
Used this location to return 5 bras bought on Amazon.Later in the evening, I logged into my Amazon account and see that Kohls had only credited me one not the full 5!I specifically asked the gentleman working at return counter, did he credit all 5 because he only did 1 transaction. He said yes because they are all the same items he only has to do it by 1 transaction. I called Kohls trying to reach out to see what I needed to do to fix it.Put on hold for over 10 minutes, then hung up on. Called back, got bounced around and again, lost contact or hung up on?Called 3rd time put on hold, after being on hold for almost 20 minutes, I hung up.Very frustrating. Trying to contact customer service at Amazon isn't the easiest either.
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November 2023 by Autumn Shannon
Nasty customer service. Today I walked into the Brimfield Kohls to pick up an online order. I have to call the store or physically go in to see if my order is ready as I never receive an email letting me know.I entered the store and walked up to the customer service desk where one rep. Was helping a customer and the other looking down doing something. I wasn’t greeted nor did she look up to acknowledge me or at least say “I’ll be right with you.” I waited for the other rep. Who called me over when she was finished with the other customer. I explained to her that I was there to pick up an online order. She asked if I had an email saying my order was ready. I explained that for some reason I never receive those emails but that I had forgotten my phone in the car. I asked if she could look up the order with my name. Which she could and did.Here chimes in the other rep. who was too busy a minute ago to acknowledge my presence. She says, with an attitude “ You do get an email when you place an order. There’s an order number there.” Really!? No kidding! Thank you for adding your useless comment. Had she actually listened to what I said (or comprehended) she would have understood that this is NOT THE EMAIL I WAS REFERRING TO. I again explained that I did not receive an email stating that my order was ready and that my phone was in the car. I explained that if they are able to look up my order with my name I wasn’t going to walk back to my car to get my phone for the order number. Her response was “Of course not…” Excuse me? I told her that she did not need to be rude especially when working in customer service. Also, there are times when there’s a glitch and you don’t receive an order confirmation email. How would she know? Telling someone THEY DID receive an email they didn’t is confrontational, unprofessional, and unnecessary.The holiday season is coming up and many people wont be as patient as I was. Incompetence, disrespect, and laziness are qualities no company needs. For someone her age, as she appeared to be an older woman, I would think that by now she would know this. I’ve never had a problem at this location before until today. I’ve always encountered very pleasant helpful staff.As an administrator at one of the major hospitals systems in Cleveland I would be very upset if one of my employees spoke to a patient this way. It is unacceptable especially when the comment made wasn’t helpful or necessary to complete the desired task.I will be contacting corporate regarding my concerns as well. This employee needs reeducating on customer service skills.I called the store to try and obtain the name of the woman in this complaint. They all have their name tags turned around so you can’t see their names. I spoke with a manager named Katrina who didn’t want to provide me with a name without being sure who it was, that’s fair. This person was working at customer service desk around 4pm today and was working next to a younger employee with long blonde hair. She was also handling money at the next register over. I’m sure that this employee can be identified.
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November 2023 by Lisa Smith
Good deals , been having to order more on line can't find alot of my size sometimes before its already picked through but love there quality of merchandise!!!
