-
April 2024 by Steve Eatinger
Great experienceSTAFF was professional, personal and very nice. A pleasure to be a customer !
-
April 2024 by Dianna Knapp
Clayton was very knowledgeable and helpful. ?
-
March 2024 by Kimberly Foster
Me and my wife was shopping for a mattress we stopped in the brimfield mattress firm location and Clayton couldn't of been anymore helpful than he was he was patient and attentive to our need for a good mattress he let us try out several mattress before we went with the one we purchased. I will definitely buy again from mattress firm again because of the hospitality that we received.
-
March 2024 by Dan Selders
Took the time to show us the different mattresses and allowed us to take our time. Very knowledgeable and no pressure.
-
March 2024 by Steve McCallum
Easy transaction. Very helpful sales person. Good experience.
-
March 2024 by M L
Love this place and the employees are amazing
-
January 2024 by Quinn Hoover
The store manager Denny was incredibly helpful, I did not feel any sort of pressure. He was polite, thorough and patient. Ended up buying a similar mattress to the one we currently have and was surprised by the price; really expected to spend a lot more. Very happy with the overall ease of my whole experience. Thank you!
-
December 2023 by Kevin Kaut
Excellent service. Greeted when we entered the door. Guided to the right selection of options. The sales associate graciously suggested against a more expensive option given what we were looking for and needed. This was an excellent indicator of a sales person listening yo the customer and matching his/her needs with the most appropriate product, regardless of cost. We walked out having made the right purchase at the very best price.
-
December 2023 by lynn baker
Salesman was extremely helpful and informative about the different types of mattresses. Delivery was great. On time and careful about setting up.
-
December 2023 by 1jslinkjr
The salesman was very pleasant and helpful. He got us just what we needed. This is our 4th mattress we have purchased from this store. We will continue doing business with this store.
-
October 2023 by Daniel Nemeth
Bought a returned mattress thinking it would be a better deal and ended up being more trouble than it was worth. The mattress showed up with multiple stains and tears in it. Sales rep said all mattress would be cleaned and free of all stains and damage, wasn’t the case. It was a chance we took. The new frame we purchased also had issues. Needless to say the delivery crew ended up taking everything back.All new products reordered and delivered over two weeks later.
-
September 2023 by Tiffany Nicholson
We just ordered our mattress today so I can’t speak to the delivery process just yet. However, I wanted to express how amazing this store location is. Laura and Denny are the people you hope to run into when you are in the market for something. They were so patient and helpful when we needed. But also allowed us our space to think and discuss. They know a lot about these mattresses. And can even give you real life experience as they also have purchased their personal mattresses from their store. They made this process so easy and as low stress as possible. Highly recommend this store. Thank you Laura and Denny for all of your help!
-
September 2023 by sue sole
First time I’ve been to Mattress Firm. We were looking for a box spring (low profile) for a spare bedroom mattress. Denny was very helpful with our purchase and he offered us a deal on another store overstock. Definitely recommend Denny and Mattress Firm.
-
September 2023 by Rick West
Denny, Laura and their manager took care of me like a king . Could not be happier with the experience and with the stores professionalism of meeting my sleep needs and pricing expectations . Their quality of products is also outstanding. I’ll definitely be back. Thanks for making it easy and informative. Very well run store. Highly recommend !!! R Todd W.
-
September 2023 by Brianna Hall
Great customer service! We had the pleasure of working with Dustin and Denny today. Dustin was really patient with us as we tried out and talked about all the pillow options. He also answered all 100 questions I had about sheet options, hypoallergenic, anti microbial and cooling and all that. There were tons of options and they made sure it still wasn’t overwhelming. We highly recommend this location and mattress firm in general.
