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February 2024 by Steve S.
The brick and mortar store is not as nice as the website. No associates around for assistance. Only ones I saw were running register. Their prices at the register don't match up. I scanned a dog sweater with their app and it said it was on sale for $8.99 but rang for $17.99 at the register. I had to point it out so they adjusted the price. The store is also set up strangely. It's like a maze that they wind you through. Took a little bit of time to find the dog coats and sweaters because there was no clear aisle markers.
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January 2024 by Haleigh N
We have been coming to Alicia for years now! She is fantastic with my dog! We now have a puppy that I will be bringing in for Alicia to groom. I would bring my cat in if Petco groomed cats. We have been coming to Alicia for YEARS now and have never had a problem. She is the reason that we bring our dogs to Petco.
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January 2024 by Margaret Chiera
I had a return and new purchase. The clerk was great, she was helpful and efficient and fast.Thank you!
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January 2024 by Cathy Feeney
Only pet store that sells flightless knats in our area live in the falls drive out to Kent!!!
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January 2024 by Crystal Krynicky
Small store but not bad variety. My biggest issue is for $40 you can get a bath, brush, ears cleaned and anal glands done but if you want undercoat brushing too they add $50 because they have to use different brushes which they use the same ones over and over (they don't use new brushes on each individual dog) so don't understand how they more than double the price for brushing the dogs
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January 2024 by Stacey Craft
Nice staff and very helpful
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January 2024 by Shari
Just got charged an extra $12.99 to buff my dog's nails when it's supposed to be included in the bath
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January 2024 by David Messenger
Didn't have alot of what they advertised
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January 2024 by Tammy Hagerty
A great place to get everything with your pets needs.
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January 2024 by Stephanie Robinson
This store is thee biggest joke all of them the management lies right to your face,got a 75 gal tank 3 times they all leak they put them back on the floor to sell them to someone else store is nasty the animals are in horrible shape fish always sick this company needs stf down!!!!!!
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January 2024 by Brook S.
Tina G. just groomed my pup for the second time and she is wonderful! My guy looks so great and he seems happy to go there to be groomed. He just walks right back with them, and is still happy and playful when I pick him up. His cut looks good and I'm very grateful we have found a good place to take care of him!
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December 2023 by Brenda DeRicco
Alicia M is a wonderful groomer and I wouldn’t take my dog to anyone else!
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December 2023 by Kristen Price
My mom has taken her dog to Petco several times and has had no problems with the exception of today she took him to get groomed and he was not finished due to Alicia M. stating that he bit her I'm sorry but I do not believe that at all she didn't even finish him I've helped my mother shaved him and bathed him I've even helped her cut his nails and he has not once bit me or has tried to or my mother very ridiculous please be cautious on taking your animal to be groomed by Alicia m
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December 2023 by Jessica
I wish I could hive this place 0 stars. My mother in law took her dog to get his nails trimmed and get groomed dropped him off and got a call to that her dog had bitten Alicia m who had "groomed" him which not to mention didn't even finish trimmin his hair before giving him a bath and wash blow drying him and then claimed that he had bitten her which let me make this clear I have bathed this dog along with my sister in law and mother in law and has never been bitten. This dog is very people friendly. He now since this has happened hasn't been the same he cowards down to any loud noise, even on the car ride home... and that's not normal behavior for him. Sounds suspicious to me.... anyone who owns a pet and truly loves there fur baby would be concerned and upset as we are. Alicia M would not even come out and speak to my mother in law. I'm going to attach a picture of this dog, and you ask urselfif this would be a dog that would bite someone?! I think not! If you love ur pets do not take them here.
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December 2023 by Rebecca Price
I had a horrible experience with Alicia M. as Eddie's groomer. His appointment was 12/20/23 at 10:30 am. This was the first with her because we usually choose Jackie, she has groomed Ed several times. I dropped him off at 10:20 and asked how long it would be, Alicia said 2 or 2 and1/2 hours for bath, cut and nail trim. I went to Walmart and received a call at 11:48 am that she was referring him out and stopping the appointment due to the claim he bit her. Again, Ed had been seen by Jackie several times and never a complaint of him biting, he's never been aggressive to ANYONE. She claims it occurred while blow drying him, but he was unfinished as far as the cut went, she herself did not come and speak to me when I retrieved him, instead she sent another groomer out to return him and on top of that charged me $40.00 for the shampoo. He is cowering over loud noise both in the car on the way home and at home and that is not his personality at all. I do not believe he bit her unless she hurt him. The whole scenario is suspicious at best. If you take your pet to the Brimfield Petco to be groomed, please steer clear of Alicia M.
