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January 2024 by Brook S.
Tina G. just groomed my pup for the second time and she is wonderful! My guy looks so great and he seems happy to go there to be groomed. He just walks right back with them, and is still happy and playful when I pick him up. His cut looks good and I'm very grateful we have found a good place to take care of him!
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October 2023 by Fenna B.
This is the most incompetent staff I have ever encountered. The store constantly looks sloppy. There are often boxes in the middle of the aisles. The staff is hard to find in such a small store. No one can answer any question, including the managers. The entire staff is incapable of running the register. To top it all off, they pose as knowledgeable about cats when they are barely skilled enough to sell pet food. Their selection is overpriced and small.
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September 2023 by Danielle F.
I come here quite often, at least once weekly, or I used to. Since management has changed recently, there will be people in the shore needing assistance, yet employees will not acknowledge their existence or offer assistance. It's gotten so bad, I will drive out if my way to go to another pet store or just order what I need via DoorDash. I used to wait 5-15 mins, but as my time is just as valuable, my threshold for being at least acknowledged is a fraction of that. With the previous management, customers were acknowledged when they walked in. Not sure what has happened to customer service, however, a word to the wise: If you'd like to not lose sales and increase business, offer great customer service. It makes people want to give you their money when they need items.
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May 2023 by Lilianna Ryan
They always do a beautiful job on my bear. Especially Taylor.
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April 2023 by Cory L.
After trying out several different grooming places, we finally found the best one! The convenience of being able to book an appointment quickly through the app saved us so much time. The staff at this place is fantastic! When we get Milo cut 7 times we get a complimentary grooming session. For any doodle owners out there, we cannot recommend Taylor H enough! She is simply amazing and has a way of making even the most anxious dogs like Milo feel comfortable. We will definitely be returning to this grooming salon!
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January 2023 by Google user
Taylor did a beautiful job!!! Thank you! Very happy! And Taylor left my baby’s gorgeous eyelashes. I had no idea how beautiful they were. ? After a bad experience (for my dog) at another pet store when my mini goldendoodle was a puppy, I have mostly groomed her myself. On both occasions that I have needed a professional groom I have taken her to this Petco location because of a friend’s recommendation. Both times I have been very pleased with the results and her temperament when I have picked her up. I will still groom her on a maintenance basis because we both enjoy it, but any time I need a professional groom I will continue to come to this Petco. And everyone in the store is so nice. I enjoy shopping here as well.
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January 2023 by Lisa Everson
Taylor did a beautiful job!!! Thank you! Very happy! And Taylor left my baby’s gorgeous eyelashes. I had no idea how beautiful they were. ? After a bad experience (for my dog) at another pet store when my mini goldendoodle was a puppy, I have mostly groomed her myself. On both occasions that I have needed a professional groom I have taken her to this Petco location because of a friend’s recommendation. Both times I have been very pleased with the results and her temperament when I have picked her up. I will still groom her on a maintenance basis because we both enjoy it, but any time I need a professional groom I will continue to come to this Petco. And everyone in the store is so nice. I enjoy shopping here as well.
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July 2022 by Hallie Piermarini
This was a horrible experience. I made an appointment and when we showed up they refused to groom my dog after we told them she was on a calming medication. They never asked us if she was on a medication when scheduling the appointment. This left us in a very bad position considering we are leaving for vacation this week and do not have time to find another groomer on such short notice. I will never go here in the future and recommend nobody else does either.
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June 2022 by Angie R.
my 8pound Morkie has been groomed his entire life.. he is 12 years old and very healthy. The previous place I was taking him to closed so I tried petco grooming. I told the groomer that he does get anxious with getting his nails cut but otherwise does well. they gave him a bath and did cut his nails however would not complete the grooming because he was "stressed out". If they don't do grooming when the dog is "stressed out" why would she cut his nails first knowing that makes him anxious. I am so disappointed and waste of time. I was still charged around $34 for just the bath. I will never take him here again. Now I will still have to take him in somewhere else because the grooming is necessary so he does not get too hot in the summer. I believe that will be more of a stress to him to start the process over somewhere else.
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March 2022 by Nicole Jackson
They did an amazing job on my senior border Collie. They were so attentive and gave her all the time she needed. Only having three legs, she can only stand for so long and they worked at her pace to ensure she was comfy and felt safe. Could not speak higher of the staff and their abilities and patience!
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March 2022 by Devona Madaris (Cherokeeena)
Margaret always does an excellent job with Noah ??
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February 2022 by Bridget T.
On January 21, 2021 I placed an order online for in store pickup, paid with a gift card and the overage put on my bank card. I went into my email and did not have an order confirmation. I looked and my bank and the money was withdrawn and checked my gift card and the money was wiped out also. I then called the customer service line and was on the phone for an hour and 29 minutes. They tried very hard to just get me off the line and kept telling me they would put in "a ticket" with the IT dept. I asked for a supervisor who then put me in touch with the "Premire IT dept" who then insisted that I would be refunded on both the gift card and my bank within 24-48 hours. Guess what...didn't happen. I then emailed the customer service and the "Premire IT dept". The Premire dept emailed me back and said they were still looking into the problem. Still nothing. I have emailed them numerous times with no response now. I emailed the customer relations dept (what a joke) with no response. I then received an email of a survey of my experience with the problem, I did the survey...No response. I am truly disappointed in this company all the way around. The worst. Have no fear I am not going away until there is resolution to this matter, I will go all the way to the top and the media now. Here I am February 4, 2022.
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January 2022 by Travis LeVan
The lady I can't remember her name that groomed my doggo was amazing and not only was she amazing the entire staff there was really welcoming and helpful.
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December 2021 by Sarah Vaughan
The employees were very nice, my dog was treated nicely, and it was explained to me when I picked him up that he didn't like a certain part of the experience (nail buffing), so she stopped doing it. It's appreciated that the employees don't want to force an animal to accept something they aren't comfortable with. I appreciate them looking out for their own safety as well as my dog's. We will definitely be back!
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October 2021 by Marlena K.
I really like this Petco. Staff was so helpful and nice. They were very accommodating and patient. They had a large assortment of items and I found the perfect sweaters for my boxer. I highly recommend this location for shopping or you can do curbside pickup from the app!
