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March 2024 by Jessica Reinke
Place is always cleaned, and so many equipment to choose from.
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March 2024 by Jared Lentz
I used to enjoy this gym, until they refused to refund me. I went in to cancel my membership in January, but an employee convinced me that it would be no problem to just “freeze” my membership in case I decide to go back. Well, I didn’t get billed monthly, however, I did get charged the $40 annual fee, with no heads up. Nobody told me this, they just told me that I wouldn’t be charged and to “sign here”. Nobody told me that I was going to be billed the $40 annual. I’m never going back. That is something they should tell people, when they are convincing them it’s best to freeze, rather than cancel. Seems like a scam. I called to get a refund and they refused due to me signing a contract they states I understood. That wasn’t made clear at all. I was verbally told that I wasn’t going to be charged and it was no sweat to freeze rather than cancel.
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March 2024 by Carla Musarra
UPDATE: I dealt with this last year and more this year……Not acceptable…….. patiently waiting after 2 email attempts…..3 emails to District Manager…. Since October….
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December 2023 by Sassy Mermaid
Hands down the best location to go to because the workers are always cleaning and working. I've always got the best customer service here and everyone is super friendly so thank you!I like this location better than streetsboro even though I drive out of my way, my negative experiences with the streetsboro location is that they let young kids run around in there after school and I can't seem to get on the machines I want and need for awhile, also when I walk in the streetsboro location the workers are always on their cell phones...So thank you Kent location for meeting all my expectations to keep my gym membership with you.
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December 2023 by Lester Miller
It's extremely clean and everything is very well maintained. The staff is always friendly. The atmosphere is excellent. Very affordable and it's crowded but there's always enough equipment.
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October 2023 by Jeremy Radic
I enjoyed my first time working out here. The only problem I had was with the paper towels. They're really thin and weak. They rip apart too easily when I wipe down the machines. Other than that, I had a good workout and will keep coming back.
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October 2023 by Bill Blankenship
I can sign up online in 30 seconds, but have to drive to your location to cancel or pause membership?Customer trap. No thanks.Updated:Im response to owners comment...The fact that you arbitrarily "require" a signature to cancel doesn't mean it's necessary. You allow a customer to sign up with ease online, but "require" a signature to leave.I have signed hundreds of documents online. Tax papers, financial, etc. Ive opened and closed bank accounts without ever visiting a brick and mortar store.Your flimsy defense aside, one thing is clear:You make it effortless to sign up to become a customer, but add pain to leaving. This is clearly designed to make it hard to leave.New rating: 0 stars.I would suggest Snap Fitness. Welcoming folks, and 24hr access.Planet Fitness is garbage.
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October 2023 by Scott Derkez
Great variety of equipment. Gym is kept very clean. My only complaint is with people sitting on a piece of equipment looking at their phones for extended periods of time. This isn’t the fault of Planet Fitness, it’s problem with modern society.
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October 2023 by Christopher Amedeo
The facility is always clean, there is a huge variety of workout equipment, and the staff is very diligent in maintaining all the equipment.
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September 2023 by Raza Hashmi
The Best Workout Facilities all over USA, Excellent Staff and Clean environment what else you want at loss cost.
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August 2023 by JonE Savage
Not to bad, but the the staff could use some training at customer service. Rude and usually not paying any attention except the phones and schoolwork.
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July 2023 by Marcha French
I love, love, love this club!! The equipment is all new, it’s clean and has such a great atmosphere !!
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June 2023 by Joseph Marozzi
Awesome place to workout low stress no crazy gym monsters and lots of equipment options. Friendly staff would totally recommend!!!
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June 2023 by C J (Pibb)
These guys are wack. They sent a member to transfer their account to utah so he could cancel. They literally bipassed their own cancel and pushed it onto a utah club. Ever hear of email!
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June 2023 by John Dorko
Old, more or less outdated equipment compared to other locations. Absolutely none of their equipment connects to Apple Watch, even though the equipment says it does. They took the good filtered water supply off of the drinking fountain and the city water tastes like garbage from the fountains. Shower rooms leave little to be desired compared to other locations. People that work there can’t effect tell you the difference between the two different exercise bikes. They let people play music through other than headphones, which of annoying to say the least. Planet Fitness is a great place, but the Kent location is the worse I’ve been in. Do yourself a favor and go to a different location.
