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August 2023 by JULIE AVENI
Made my daughter's move from Ohio to North Carolina quick and painless! The drivers were helpful and courteous. The pod was small yet big enough to fit everything perfectly. Would definitely use this again!
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July 2023 by Jeremy M.
Every interaction I had with anyone was exceptional. The woman I spoke with to place my initial order. Every single driver who dropped off, or picked up the cubes. The gentleman at the end to schedule the final pickup. Everyone was on time, pleasant, helpful. I do not think I have ever had such a flawless experience with a company. ABF/U-Pack have got customer service down to a great experience. I am extremely glad they were recommended to me.
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August 2021 by Tracy L.
U-Pack was a fantastic choice for our out of state move. From the initial phone call to the final trailer pick up everything went great. My trailer was delivered to my new home right when they said it would be. Every U-Pack employee we dealt with was extremely helpful and pleasant. I love the fact that there were no hidden or surprise fees! Everything was exposed up front. What I was quoted was what I was charged. If you are looking to move state to state make U-Pack your first phone call.
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February 2021 by Traci DiLauro
The service was great. So much easier to pack leisurely and let someone else handle the driving
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February 2021 by hi330330 akron
When I opened up everything was just like I packed it both my 50-inch flat screen TVs was just like I packed it nothing was wrong with them it was a great service to me no leaks and the thing my stuff wasn't wet my stuff wasn't messed around you just have to pack it right when you pack that thing it packs a lot of stuff but you have to know how to pack it taught me a lot too on how to pack and how to make space for things that I thought couldn't be made space for so you just got to use your brain use your mind and I'm packing in nice and neat think about every move you make when you pack man you can get a whole house in that thing they small they look small but they can fit a whole lot it was a great service for me I like it and I would use it again and I would refer to anybody and it was the cheapest service that I found on site no one's going to beat their price at all specially for out-of-state move no one
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January 2021 by Kimberly Habash Dorniden
Reliable and professional services made this cross-country relocation a smooth transition. The U-Pack team was available for calls with questions and accommodating to our delivery requests. Thank you!!!
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January 2021 by Sienna Rose
THIS BUSINESS IS A SCAM STAY AWAY!
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December 2020 by William Powell
There are so many unfavorable reviews for U-Pack but I can personally recommend them after using 3 Relocubes to move between states. Their service center agents were fine, the drivers were very kind, and my stuff arrived as advertised. Only one thing broke and I can clearly see how it was a result of my packing. I can’t speak for other guests that say everything arrives broken, which I was worried about, but I used cardboard boxes, bubble packing, tie-down, and filled every spot with heavy on bottom.
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September 2020 by Rich M.
They did a great job of communicating, they were timely with delivering the trailer as well as picking it up on both ends. I was surprised that the trailer was not air ride which made me nervous because my stuff was in the nose and justifiably so as my stuff got knocked around quite a bit but very little breakage. I would use them again but probably do the pod.
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June 2020 by Alex Limbach
Cheap moving service with friendly staff and huge savings if you load/unload your cube on site!
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October 2019 by Judy Eubanks
Thought I was getting a cube instead a truck showed up. They were 4 hours late but had notified. The bulkheads were very heavy and very awkward. I was going to load myself but because of what was sent and having to put the bulkheads up had to find some friends to help. The driver told us we could use all the space since we would not be sharing the truck. Therefore my cost was a lot more than I had anticipated. For the cost I could have had someone pack and unpack my load. I will say the trailer was clean and all the people I dealt with were very nice.
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August 2019 by Jassmone Epps
Seemed to be short staffed and did not have clear instructions on where to pick up and drop off
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April 2019 by RoseMarie Clunk
Everything went so smoothly with U-PACK and the ABF freight Co. that U-PACK uses in Kent Ohio. We knew everything we needed to know beforehand, during the trip down to Florida, and upon delivery. The furniture arrived at our home 4 days after it's departure, sooner than we thought and in the condition it left in. The several beginning phone calls and every other ones were answered by very kind and helpful representatives and employees. Thank you, U-Pack and ABF Freight..
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December 2018 by Tim Beattie
I used Upack to ship some of our stuff to Florida and was very satisfied - I packed the truck in Ohio and unpacked it in Florida - there are some things you need to think about - You have to pack your stuff very well to protect it and then when you pack the truck you need to pack it very well to utilize all the space to the ceiling and remember to buy ratchet straps to strap it in every few layers to keep the stuff from moving. The walls they install are sheets of plywood with a latching mechanism attached - you need to fill the entire space with your stuff or it could shift if there is a gap. Pack everything tight and strap everything even the last stuff by the wall. One last thing the walls don't line up perfectly with the footage so if you are only using 5' you actually get a few extra inches which is good or bad if you leave a gap. Pack everything tightly because it is going to bounce and shift going down the road. Good Luck
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September 2018 by Cher Hung
I used the truck option at the terminal. It was very easy and much cheaper for an across state lines move. I hired mover helpers to load and unload, which made things very easy. I would use again and recommend this option. It was much cheaper than a Pod.