November 2023 by Staci B.
It's been a long time since I've had ro go to a CVS for any prescription needs but today is a Sunday and my normal one is closed, I needed an antibiotic today not Monday. Upon going to the window they ask for all my info, it's given along with my insurance card. They start inputting that and come back telling me my birth date or something is wrong with my insurance and I'll have to pay out of pocket if I want it. I ask what DOB they are using and verify, the man asks again changing my year l. I said no, here's my driver's license to verify. He then says we'll it's not our problem it's yours. Hands me back my things and closes the window. I call my insurance company and after speaking to them I find the prescription wasn't covered and that's why I have to pay out of pocket. Why couldn't they simply say that? I don't want to pay for a $54 antibiotic out of pocket but will if I have to. They simply could say, just like my normal pharmacy would, it's not covered! Instead I get accused of giving a wrong DOB and get a surley pharmacy associate that doesn't take the time to answer question about anything