-
November 2023 by Jacqueline Borchers
We contacted Kettering Overhead Door with a request to have our current garage door looked at and to find a solution to the excessive water we have accumulated in our garage with each rain. We waited over 2 hours past our appointment time for the gentlemen to show up. Upon their arrival, we discussed in depth what the issues were and what we were looking to rectify. He took his measurements, wrote the info and then requested payment for the service call ($90). This was not discussed with me at the time the appointment was made but I found it fair considering it would be used toward any work completed.We waited almost a month for communication from Kettering Overhead. I phoned them several times for an update on the estimate, each time being met with excuses and finally rudeness. It was later that we received a text with an estimate which was not what we had asked for. When I requested the additional quote for the extras I was told “I'm still sorting through the piles of papers on my desk”. This I never received follow up to after.Here we are, over 2 months later with no official quote and out $90 for a service call that cost me money while I waited. Very disappointed as we used them back in 2021 and they were fantastic. We won’t be requesting their assistance again in the future and I caution anyone else doing so with an upfront estimate fee in place.
-
September 2023 by Rex Tincher
I bought a new sliding patio door from Tracy at Kettering Overhead Door. The sales process was easy. Bob installed it and did a great job. The new door operates so much smoother than the old door, looks ten times better, and is more secure. And the final cost including installation was $1000 less than the other quote that I got from another reputable local company!
-
August 2023 by J Mac
Walked into the showroom to purchase new entry door and storm door. They had approximately 6 doors in their showroom. When I asked if there were more doors to look at they handed me a catalogue. I took the catalog walked out the door and that was it. I looked in the catalog and there were no prices!
-
July 2023 by Patricia B.
Having experienced multiple problems with my garage door, I decided to try Overhead Door which was recommended to me by 2 of my family members. And am I glad I did! Lee and Josh came over and said I needed a whole new system (which was not a surprise). Lee fixed the door so I could operate it manually. When I said I would need to use a stool to close it, Lee (in less than a minute) fixed it so I could reach it. Josh came back 2 days later and installed the necessary apparatus. At all times they appeared confident, no hesitation on what was wrong, and got right to work. Both these men were respectful and friendly.
-
June 2023 by Matt W.
The spring on my garage door broke and they got me in fast. Someone actually answered the phone which is hard to find these days. They coordinated times with me to keep me aware of when they would arrive. I'm very happy with the product and price. I'll definitely go back for any future needs.
-
June 2023 by Steve Rodenroth
Came out next day to replace both garage door springs, fast, efficient, on time, and Joe was top notch from beginning to end.You don't realize the garage door is truly the front door for your house, until you can't open it. Thanks Kettering Overhead for the quick and friendly service!Service: General repairs
-
May 2023 by Steve Dintaman
These guys saved my life. Would have spent 3 times more with someone else. Fast, efficient, professional, I can't say enough great things about Kettering. I wanted to give the guy a hug.
-
March 2023 by Brian W.
I thought the spring in my garage door had broken (it's an internal one). When I called KOD they indicated this was a common problem with the type spring I had. However, when Lee showed up the next day to replace spring assembly, he determined the spring wasn't in fact broken but just needed adjustment along with the rollers etc needing lubrication. He ended up doing a full tune-up on the door and adjusting the opener positioning, saving me hundreds of $.It's so rare to find professionals that are honest these days so needless to say Kettering Overhead Door will be my go to company going forward!
-
March 2023 by Ryan McEwan
If you need a garage door opener installed or repaired...this is a great company. They installed my garage door opener a while ago and did a terrific job. Recently I had a situation where my door would not open and my car was trapped inside. The little "disengage" pull lever inside did not allow me to open the door and we had a trip planned the next day for the car inside. I called and Kettering Overhead Door had someone at my house early the next morning. The tech immediately got my car out and had the door totally fixed within an hour (replaced a broken spring). In a time when you cant get people to answer the phone, much less show up and do a repair, these guys had someone at my house pronto and had the job done with no drama and no issues at all. Highly recommend!
-
February 2023 by Reed Sevitts
Kettering overhead door is a wonderful company. My garage door spring broke in the middle of a move in. They were very helpful in getting it repaired on a Friday afternoon. The sent a text out to their crew as they were finishing up for the day. Blessings to Lee, who stopped by on his way home and did the repair. What a life saver. This company went above and beyond in helping me with the move! I recommend the for all your door needs. Thank you so much!
-
February 2023 by Steve Gibson
Needed my automatic opener repaired. The young man was prompt, courteous and had my opener working again in short order. Very good price on the service call and repair. Highly recommend!
-
February 2023 by Jeremy Bryant
Quick response to come out at first and friendly, but terrible communication since then. Came out on 12/13/22 to quote entry door replacement and told us we would have the quote delivered the next day. We still have not received a quote and have asked several times. We also called in for garage door service on 12/22/22 and the service person found the header was rotten and he would get back to us. Never got a call back, but someone showed up unannounced about a week later and we were not home. Called back same day and still waiting for call back.Update 1/9/23: Still no entry door quote and we were mailed the repair invoice even though the repair is not completed. A more experienced service tech came and looked at our garage door on 1/4 and said he would be back to fix the door on 1/5 or 1/6. Did not show up either day and did not call.
-
February 2023 by Tom Williams
Purchased garage door about a year ago and they did an excellent job. I damaged the door this week when the door (my error) came down as I was backing the car out. They came out the same day, made repairs, and now, again, good as new. Great team and company
-
January 2023 by Marty M.
Needed to replace my garage door opener and had Kettering Overhead Door do the work. The installer was efficient and friendly, did a truly professional install and very happy with the work and the company.
-
November 2022 by Amit Ashar
Late one evening, my garage door came off the tracks and broke in half at the hinges. I assumed it would have to be replaced, as did the few places I called.Called Kettering Overhead Door the next day, and they sent Don out within the hour to check it out and provide an estimate for a new door.In the process of reassembling the door just so the garage would be secure, he discovered that the door could actually be fixed. No pressure to replace the door and only $99 for the fix.Asked about the cost to replace the door and the prices were reasonable.Will definitely call this company for all future garage door issues!
