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July 2024 by Heidi Williams
Thank you KBD for making my dream bathroom come true. We love our new bathroom. We appreciate the high quality work and materials. We highly recommend KBD to anyone who wants a beautiful remodel of a bath or kitchen. Everyone was professional and nice. They went out of their way to make sure we were happy with everything.
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May 2024 by Emily Price
The staff here seem extremely knowledgeable and were able to answer any questions I had. The designs they came up with were exactly what I had in mind.
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April 2024 by Cost
Maggie seems pretty incompetent.
The lady that greets you when you first walk into the showroom seems like she's struggling with something.
For the size of our very tiny bathroom they estimated over $22,000. What a joke! When I asked for an itemized bill to try and understand where The costs were, I was told no yhey don't do that. The only thing they could say was cost of labor went up and so did materials.
We were quoted for a whole kitchen remodel for less than that and more work by a different contractor.
We had hired them when they were formally A-Able and there is something that has been missing since.
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March 2024 by Alexander Hall
Amazing experience with Kitchens by Design. Maggie was our initial point of contact and worked with us to create a modern design with all of the extra touches we wanted. Her suggestions were wonderful and her design skills really helped us create a more modern bathroom.A lot of positives with this company that are worth sharing! First, communication was excellent at every step of the project from the initial start date to every day Jake worked with us on our bathroom. We always knew what was going on and when.The quality of work is also fantastic. Jake really took time to make everything look perfect, and answered every question I had! The knowledge of the work he does is very evident in the final product. He has a real passion for the work.This company and the employees on staff provided a very reasonable cost estimate and we stayed within that budget, this is a huge plus as sometimes with these projects unexpected costs can occur, but the level of planning from this company is detailed, and costs were exactly as planned.We will be using them again, we had multiple quotes, and by far received the best service to cost from Kitchens by Design and their team.
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March 2024 by Mark Uslan
KITCHENS BY DESIGN (Kettering, OH) has just completed the remodel of our kitchen and we couldn’t be happier. From our first contact with Jason (sales) to the final inspection with Erik (Production Manager) the entire project and finished product is EXCELLENT.Jason LISTENED to everything we desired for our new kitchen and submitted a design and proposal that, after a few minor tweeks, met our requirements and budget.Jason and Erik visited our home, reviewed the drawings, made some suggestions, and set an approximate start date.When working with a contractor communication is of the utmost importance. We were constantly updated on start dates, daily and weekly planning, daily progress, and any minor delays. Any questions we had were responded to with specific answers, not generalities.Prior to the project commencing, Erik introduced us to David (project manager) who informed us of the procedures and the temporary inconveniences we would be experiencing. The renovation began on schedule.David coordinated the entire project with his team, John and Dan (plumbers), Vern (electrician), Fred (painters), and Max (delivery and cleanup), all who did everything to make this process as unimposing as possible. As each day concluded, the area was cleared and cleaned.The Kitchens By Design staff and their attention to detail are hallmarks for other companies to emulate.Thank you for our beautiful new kitchen.
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March 2024 by Amy Haywood
They have done an excellent job on our kitchen and bathroom remodels. Beautiful work.
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March 2024 by Sheila Fontaine
DO NOT USE THIS COMPANY for your bathroom remodeling, repairs, etc....so many problems....shower base installed incorrectly and doesn't drain so we have to use a squigee to get the water out, dual vanity is unlevel so things fall off it, floor tile chipped and not replaced, kitchen backsplash has holes in the grout...we could go on, but we're sure you get the picture....corrections were supposed to be done, never started....no response to phone calls...we are telling all of our friends about this experience in hopes no one goes through this ever.
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March 2024 by Mark U.
KITCHENS BY DESIGN (Kettering, OH) has just completed the remodel of our kitchen and we couldn't be happier. From our first contact with Jason (sales) to the final inspection with Erik (Production Manager) the entire project and finished product is EXCELLENT. Jason LISTENED to everything we desired for our new kitchen and submitted a design and proposal that, after a few minor tweeks, met our requirements and budget. Jason and Erik visited our home, reviewed the drawings, made some suggestions, and set an approximate start date. When working with a contractor communication is a primary requirement. We were constantly updated on start dates, daily and weekly planning, daily progress, and any minor delays. Any questions we had were responded to with specific answers, not generalities. Prior to the project commencing, Erik introduced us to David (project manager) who informed us of the procedures and the temporary inconveniences we would be experiencing. The renovation began on schedule. David coordinated the entire project with his team, John and Dan (plumbers), Vern (electrician), Fred (painters), and Max (delivery and cleanup), all who did everything to make this process as unimposing as possible. As each day concluded, the area was cleared and cleaned. We now have a beautiful new kitchen. Kitchens By Design's staff and attention to detail are a hallmark for other companies to emulate.
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February 2024 by Cheryl B.
Would not recommend. Took SIX MONTHS to do an uncomplicated kitchen remodel-numerous order mistakes causing significant time delays, complete lack of communication. Company cares more about getting the business than getting the jobs done!
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March 2023 by Linda Arnst
The process started out great! Unfortunately it did not end that way.I would like to say the employees that came and did the work were all very professional.This company has a missing link in communication with their customers.We were quoted up to 6 weeks for our countertops to arrive . No problem at all.However on a Monday morning ( 2 weeks in ) at 920am two gentlemen knock on my door, I answer to hear we are here to remove your counter tops. I was taken by surprise and was not one bit ready for them. Good thing I work from home. There was no communication at. No call, no email, no text. From this point, everything has just gone down hill. To include rudeness from MR. C ( owner/ manager?)He is clearly out for the money. He was very concerned about payment being made verse addressing the items that were concerns. Unfortunately there were items discussed at the start that were not done and Mr C shows no interest in making them correct.I hope this is not normal business practices for KBD and we were just the unlucky ones. Unfortunately we will / would not recommend KBD/ Go to Pro Kitchen & Bath is their new name.Service: Kitchen countertop replacement
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February 2023 by Trudy Grube
Kitchens By Design remodeled my 1060s bathroom. They are on time, professional, friendly and do quality craftsmanship work with attention to details. They exceeded my expectations! It was a pleasure having them in my home. You won’t be disappointed!Services: Install flooring
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August 2022 by Paul Stonecipher
We went back to them and was greeted warmly. They were friendly, informative, and knowledgeable. They will be recommended when asked and we will go back there again
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April 2022 by Number Fanatic
Wonderful, helpful people. Ashley was amazing...she really helped to clarify my choices for my second home.
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March 2021 by Ken Harrison
the best of the best and craftmenship
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March 2021 by Jessica A
I experienced extreme rudeness and unprofessionalism from this company. I needed help with a project to replace my sink and after telling me that what I wanted to do was not possible without replacing my granite counters (which I have later learned is untrue), she said she would consult with the owner and put me on hold. When she returned, she was very short with me and said they are scheduling 8 months out and can’t help me, and when I tried to ask a follow-up question, she hung up on me. It’s clear this wasn’t a big enough project to be worth their time, but her rudeness was unacceptable and I will never consider them for any additional kitchen remodeling needs. Unbelievable!
