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March 2024 by Trikeena Thomas
Today Thom came out to do a repair to my Mothers Pride Lift chair. Thom was courteous, fast and knowledgeable about the product. He was sure to clean the area he worked. Thom made sure all of my Mothers questions were answered and gave her great customer service.
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March 2024 by Julie R.
In attempting to obtain repair support for a device, MedMart reps repeatedly assured that I would receive support within a matter of a given time, only to have MedMart fail to contact me. My impression of the company is that they do not have the ability to provide technical support for the products they sell. I am going to be in touch with Invacare to suggest that MedMart is not a vendor they should use for their products.
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February 2024 by E Hart
Thom was very helpful, friendly and courteous.
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February 2024 by Peggy Aten
Thom was wonderful 2day fixed my chair
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February 2024 by Brother Randyll
Excellent service by our Tech ( Thom ) when he came to our home to service our chair. He was courteous and very knowledgeable. Great service!
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February 2024 by Joann Williams
Thom came today to repair my lift chair. Even though there was a fee, it was well worth it because information was not clearly explained to me when I made the purchase. Thankyou.Thom you are a asset to the company.
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February 2024 by Candace Taylor
They were on time and quickly removed my old chair and assembled my new chair and then they left. I didn't get they're names,but thank you Med Mart and their employees
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February 2024 by Janet McCamley
Buyer Beware!! You should be aware of the small print with this company. I ordered a piece of equipment, and canceled the order about a week later, before it had shipped. I ended up being charged over $400, which was 10% of the purchase price. They basically stole my money. No service was provided. They were also very snotty about it when I asked them to waive the fee. I will never order anything from this company again.
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February 2024 by steve shore
Rudest service I have ever seen. Took my elderly mother there today to get a lift chair. They immediately asked if we would be going thru insurance. Yes. Sales person said "you know insurance only pays 80% of the price of the motor and nothing else?" Yes we know that. my mother sat in one chair then another trying to find the one she thought was comfortable. Another employee came over and reiterated that insurance only pays for 80% of the motor, clearly not wanting to go thru the insurance approval process. Yes we know that we will pay the difference. She then said we would have to come back to pick out a chair after their Cincy office got the insurance approval. I said thats fine, she will just pick out what chair she likes and we will come back and pay for it. Very rudely the gal said "that is not how the process works" I said she is here now, there no reason why she can't just pick out the chair she likes. The gal abruptly handed our prescription to the first gal and said I am done with this and stormed off. I said we don't need this attitude and started to assist my mother in leaving only to have her come back and argue with me some more. I could not believe how she was talking to customers. Horribly rude and clearly not interested in letting us look at the chairs until she knew the insurance was approved. My mother lives in a big retirement community very close to this store and is sharing this experience with everyone there. I wish I could rate them lower. Not only will she buying a lift chair but will soon need a scooter., and yes she has the means to purchase it herself. But she will be buying from somewhere else.
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February 2024 by Barbara Hemphill
Having issues w another company getting a nebulizer for my husband who has COPD & pneumonia. After 2 days, tried MEDMART - explained situation & need & they were on it! Professional, priced well, kind & so helpful. In the future we will only use them! Thank you medmart
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February 2024 by CT B.
I ordered a VivaLift!® Elegance 2 Lift Recliner for my 90 year old Father-in-Law who needs assistance with standing and has extreme mobility issues. The order was placed on line on 1/20, and the chair delivered on 1/29. The chair was put together per the instructions, and nothing worked. The chair was motionless and the controller that instructs the chair to move and lift in various ways was heating up to the point you couldn't hold it. Obviously, something was terribly wrong and the hand controller, in my opinion, was a fire hazard in its current state. I immediately called and reported the issue to the manufacturer and MedMart. And this is where the run-around and finger pointing begins. Please keep in mind that the chair is not functional, and we had to order a rental chair to help my Father-in-Law. Additional expense that we should not have incurred. Based on the call to the manufacturer, they sent me to a third part repair service. I spoke to their technician on 1/31. Went through all recommended steps. Nothing - the chair remained motionless and the hand controller heated up. I called MedMart, a ticket was opened. They were looking for a tech: "The manufacturer is locating a technician in your area." Multiple calls, more run around, and no estimate for a tech or potential repair. Not a mention of replacement. Yesterday, 2/2, I asked to escalate the scenario at MedMart and Pride Mobility. Both assured me of a call back within the hour from a manager. Both companies explained at length and in nauseating detail that their customer service has no way - literally no mechanism - to transfer me to a supervisor or manager to help resolve the issue. My only option was a call back. By this point I am exhausted, angry, and feeling used. My Father-in-Law remains in a rented chair, and we await a call back that I'm not sure is going to happen. A point to note, after several calls to MedMart's customer service, and yes I was animated and angry at the situation, MedMart's customer service representative hung up on me. She willfully and purposefully disconnected the call. She couldn't have cared less. These companies quickly took my payment. Both companies are not quickly resolving the issue. At this point, unless expedited measures are employed to resolve the issue, I will never purchase anything again from MedMart or Pride Mobility. For validation purposes here's the order number: 1000186621. And here's the ticket number: 601102.
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January 2024 by christine escribano
Terrible services when using any Medicaid insurance. Never follow through with prescriptions, customers or providers. Providers have to follow through all aspects of the process. They won’t call you and follow up or follow through. As a Medicaid customer you have to call them, the Drs and basically do the job for them. They receive all necessary documentation and approvals and won’t call you to tell you the equipment is ready. When you call them to ask for an update, the medical equipment is ready.
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January 2024 by Charlotte Webb
I’ve had my wheelchair almost 2 years. I’ve been in the store five times to ask them to send a technician out called been on the phone at least 12 times and they say they’ll put me on the list to get a service and I haven’t got one yet I think their service is very poor.
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January 2024 by Lisa Singer
Jeni went above & beyond texting me photos of lift chairs & other items we needed for our mother. She was professional & helpful when talking on the phone & in person. So happy with Jeni & Med Mart. Thank you!!
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January 2024 by Jake Cabay
Med mart sold 2 lift chairs and 2 scooters to my parents and from day one the one chair did not operate properly.The chair was for my dad who has passed and never used the chair as it never worked properly still has the tags on it and they will not come and repair the defective chair so we can sell it without charging a fee to come and repair a chair that did not work properly to begin with.BAD CUSTOMER SERVICE ... STAY AWAY FROM MED MART!
