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March 2025 by Bryan Beismann
I recently switched my wireless service from Verizon to ATT. We had purchased phones through Verizon and were making payments on them with our monthly statements. I knew I would be responsible to pay for the phones and had planned on doing so. The monthly statements were automatically withdrawn from my savings account. Shortly after switching, Verizon the took it upon themselves to just remove the entire amount from my account without notification of this action, nor did the provide me with an invoice explaining the charges. The withdrawal was made from my savings account on 3/13/2025. I called customer service on 3/14/25 and spoke to a representative. I explained the issue to him. He then told me that he would put a copy in the mail on Monday and I should receive it by Friday. He also told me that he would send a description of the charges to my email address while online with him. The email never came through. He said maybe I had a slow connection to continue to wait. I told him I had received five emails since he told me he sent it and none of them were from Verizon, I then gave him another email address to send it to and I went through the same issue. No email arrive. And still have not arrived just as the invoice he promised has not arrived. I still do not know what exactly what I was charged for and I feel they are purposely delaying it knowing that I need to turn in this invoice to ATT to get rebates that would cover the cost of the phones that has to be turned in within 60 days in order for me to get the rebates. They should have not withdrawn the money from my account without notifying me first, and not without a description of the charges so that if I had a dispute, I could discuss it at that time prior to withdrawing my money.
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December 2024 by Hector Samuel Chireno
I went 1 hour before they close and they didn’t want to take another costumer because they close in a hour.
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November 2024 by John McSherry
Changing to Verizon has been the worst decision I've made in the last two years. Impossible to speak to a person on the phone; so I stop into the store and they want $49.95 to look in to my inquiry about their threatening text messages. They have me on autopay against my better judgment and are texting me that they're shutting me down if I don't pay my bill. They need to look into this but ignore my request to do so. Poor communication for a communication company!
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June 2024 by benita grabeman
Fantastic service. Linzie was awesome1
!
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June 2024 by Brian Brown
Lindsey was fantastic! Lowered my overall bill and issues with my wife's phone resolved and arranged to take care of my elderly mother who lives out of town.
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June 2024 by Deb Lecklider
Eric was amazing today- helping to restore service to my phone that had mistakenly been turned "off". Seems easy enough? Well- not always on a group account. You rock. Eric! Thank you!
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June 2024 by Mary McKee
This was the best experience I’ve ever had! Lindsey was extremely helpful and knows her stuff! She saved the day I will only come to this store from now on!
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June 2024 by Tim Coovert
The staff was very helpful and considerate. They were very quick with their service . I would definitely come back to this particular store for help.
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June 2024 by Yvonne Rogers
Tyler and the ladies were great!! Surprisingly quick!
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June 2024 by Riley Whisenhunt
Lindsi was so extremely helpful with getting a new account and phone set up l - she really went above and beyond for us! Thank you so much for your help!
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June 2024 by Kay Thompson
Tyler was amazing and worked with a very broken phone to transfer all of my texts and contact info. He also helped me understand how to use my new phone. Wonderful employee. I think Tyler is brilliant. I will be back to see him if I have any issues.
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June 2024 by Ohiogal
No experiences here yet.
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June 2024 by Marlene Carlile
My service at the Verizon Store in Kettering was excellent. Eric was outstanding and very helpful.
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June 2024 by Terri Rhodes
Great service
with Eric
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June 2024 by Len Roberts
Bought at Miller Lane location, serviced by Eric, got me squared away!
