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December 2023 by Amanda
Took care of everything with my insurance company from start to finish. Made a difficult day alot better. Thanks for everything. Car looks GREAT
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December 2023 by steve mogil
Very nice place very knowledgeable professional people here . My car looks great. Thank you
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October 2023 by Rachel Pachinger
I cannot recommend this place enough. Bill and Tim were absolutely amazing to work with during the process of getting my car fixed through my insurance company (which was a complete nightmare). They will continue to get our business whether it’s just an oil change or body work. Thank you guysServices: Auto body & trim repair
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March 2023 by doodle doofus
The owner is quote rude and cranky, and does not have a lot of mechanics. wait time to have your car fixed is high. wouldnt reccomend
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February 2022 by Matt L
Bought two cars from Bill, very nice to deal with. Old school, does things the right way. Would buy from him again, highly recommended.
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January 2022 by Rachel Springer
My son went off the road Tuesday night. Thank you to the man that towed him. He also handled an angry homeowner as he was walking towards my son and controlled the situation. Meant a lot to all of us . I will always refer to you guys
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November 2021 by Matthew Johnson
Good service. Quality work.
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October 2021 by Nick Ludu
Went there because my low brake fluid light was on.Ask the man to sell my same brake fluid/he refused me and given me a bogus reason .
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July 2021 by Steve Thibodeaux
This is a nice small family owned honest business! They were incredibly helpful and worked with me on the price of the vehicle !!! I bought a Mini Cooper ! I would def go and use this dealership !
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March 2021 by Jonathan Whetsell
Do not let them TOUCH your car.Even if you are desperate and not sure what else to do, CALL AROUND AND TAKE YOUR CAR ANYWHERE ELSE!!!!After an accident in April of 2020, Kirtland was sent by my insurance company to tow my car. The tow driver offered to have my car taken to their shop where they could do all the work to fix it. (Body work and Mechanical). The also offered me a rental free of cost even though I did not have rental coverage.They must have only done so because they made a killing off of whatever my insurance paid out.Kirtland Auto had my vehicle on and off for a total of approx. six months. They were never able to fully fix it.Bill authorized well over $800 in charges that I never consented to after he decided what ever issues I was still having post accident, weren't cause by the accident. I can assure you, they were.So after getting my car back from them for the SIXTH time and it still not driving straight and shaking when driving, and Bill telling me "there's nothing else we can do for your car" I took it to another National Tire and Battery. This shop proved to me that Kirtland, did not properly do the alignment or balancing, and were charging me for things I did not need. I think they have been stringing me along to milk me for whatever money they can get from me. So now I am out another $400 for work that Kirtland just could not get right AFTER ALMOST A YEAR!!! I truly feel taken advantage of.Please, if you are unsure if this is a decent place to take your car, KNOW THAT IT IS NOT!!!! Stay far away they do not deserve your business.I will say Bill worked with me on a couple of things like the rental and offering me a payment plan but I think it was just so they could con me for as much money as possible!And another reviewer on here said the mechanic is thorough, that is blatantly not true.Also the body work was shotty at best. I have white specks of bondo all over my car.There is still a possibility that my entire frame was bent from the accident and my car will never drive correctly again. I still have four years to pay on this loan and am now totally screwed because these guys felt the need to make a quick buck on me. I truly believe my car should have been totaled on day one.
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February 2021 by Jonathan W.
Do not let them TOUCH your car. Even if you are desperate and not sure what else to do, CALL AROUND AND TAKE YOUR CAR ANYWHERE ELSE!!!! After an accident in April of 2020, Kirtland was sent by my insurance company to tow my car. The tow driver offered to have my car taken to their shop where they could do all the work to fix it. (Body work and Mechanical). The also offered me a rental free of cost even though I did not have rental coverage. They must have only done so because they made a killing off of whatever my insurance paid out. Kirtland Auto had my vehicle on and off for a total of approx. six months. They were never able to fully fix it. Bill authorized well over $800 in charges that I never consented to after he decided what ever issues I was still having post accident, weren't cause by the accident. I can assure you, they were. So after getting my car back from them for the SIXTH time and it still not driving straight and shaking when driving, and Bill telling me "there's nothing else we can do for your car" I took it to another National Tire and Battery. This shop proved to me that Kirtland, did not properly do the alignment or balancing, and were charging me for things I did not need. I think they have been stringing me along to milk me for whatever money they can get from me. So now I am out another $400 for work that Kirtland just could not get right AFTER ALMOST A YEAR!!! I truly feel taken advantage of. Please, if you are unsure if this is a decent place to take your car, KNOW THAT IT IS NOT!!!! Stay far away they do not deserve your business. I will say Bill worked with me on a couple of things like the rental and offering me a payment plan but I think it was just so they could con me for as much money as possible! And another reviewer on here said the mechanic is thorough, that is blatantly not true. Also the body work was shotty at best. I have white specks of bondo all over my car. There is still a possibility that my entire frame was bent from the accident and my car will never drive correctly again. I still have four years to pay on this loan and am now totally screwed because these guys felt the need to make a quick buck on me. I truly believe my car should have been totaled on day one.
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February 2021 by Pete Shaw
This business is a poor excuse for a towing, and auto service. We had a van stuck in the mud, and instead of the tow truck driver trying to winch out the van, the driver rammed the rear corner of the flatbed into the van to try to dislodge it out, causing even more damage! I called the owner and complained and he immediately hung up on me.
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February 2021 by Justin Ihasz
Car wasn't fully reapaired after I already had to deal with it being struck by another person.
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July 2020 by Beverly Crowley
I contacted my roadside assistance company because of flat tire and set a tow to my local mechanic to repair my tire. I waited over 3 hours (well past the estimated time of arrival given). I contacted KAC 15 minutes past my arrival time and was told it would be an additional 45 mins, which turned into another hour. The driver arrived and lied that he just received the call for a tow. He then proceeded to tell me I needed to sign a "release of liability" waiver, which I questioned as to why. I've never had to sign one of these by any towing company EVER. The driver said if I don't want to sign the release that he will not tow my vehicle and grabbed his clipboard and walked away. I can't even believe this place has any contracts for roadside assistance with the way they treat clients.
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December 2019 by Alex Zver
Seriously impressed with the way Kirtland auto center handled my car. I was in an accident and Lisa who first contacted me was very patient kind and caring as she was explaining to me what she could do to help me. Everyone I spoke with was very genuine and cared about me and my situation. My car afterwards looked better than when I first bought it and it feels so good to have a peace of mind. Hoping to not have any other damages but if I need repairs or work done I’m definitely coming back. Thank you!!!
