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October 2023 by Mel M.
I don't know what the hell is wrong with this place. I've sent 2 inquiries and called TWICE for a cake for DECEMBER -LAST MONTH! I even showed up to the store which is CLOSED! I was assured I would get an email in 3 days... never happened. Was assured I would get an email in a few hours.. never happened, even texted them, never got back to me... suddenly I get email saying sorry we are booked and closed for October and November. That makes no sense, my inquiry is for DECEMBER! The old owners of Jen's cakes sold it so it's under new ownership and obviously they cannot handle the amount of customers. It's really ridiculous, don't waste your time, go somewhere else!
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September 2023 by Germelina M.
First of all we agreed on the delivery time at the exact time we were waiting for, I called Shavon and she said she would be late by an hour, an hour passed, I still dont get cake called her again but phone cannot be reached, i called the other number and it was Nancy she said there was a problem with the driver, so it took about an hour and half when the cake arrived. The cake was very dry, the taste was cheap to think how many hundreds i paid. none of the guests said that the cake was delicious, everyone was dissapointed, waste of money dont order here and they ruined our party.
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August 2023 by Jen Y.
Jen's Cakes made the most beautiful and DELICIOUS cake for our wedding! Shavon was so responsive throughout the planning process, from coordinating a tasting box to providing suggestions on size/style of cake as our guest count changed. She perfectly recreated the look we were interested in from just a couple photos. Jen's Cakes also knew the venue well making delivery super smooth on our wedding day. All of our guests absolutely loved the cake and many went back for seconds! We were planning on saving the top tier for our anniversary, but it's so tasty we might eat it and just order a fresh cake next year!
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July 2023 by Michele R.
Shavon made the CUTEST cookies with baby girl theme so I could give to my parents! They were adorable but they also smelled amazing and tasted even better!! I didn't have any design in mind so she did her thing and it was perfect!! Thank you so much!! HIGHLY RECOMMEND!
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June 2023 by Rissa M.
I wanted to love the cupcakes, I ordered 2 dozen mini cupcakes for $72. There were mini, an inch in diameter. When I told people how much I spent on the cupcakes, I was made fun of and told they weren't even that good.
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May 2023 by Tina B.
Jen's Cake made a cake for my sister's 50th Birthday.I live in the UK and wanted to order a special cake as I could not join her for her big day.Shavon was very very helpful and kind.She suggested me the flavours to go with as I wanted to order chocolate cake.Angel was very prompt in replying to my emails and helped me organise things even at a short notice of 3 days.The delivery was spot on time .Thank you!The cake was a masterpiece and my sister was ecstatic when she received it.She said it tasted one of the best cakes she has ever eaten,I wish I was there to share this with her.I am sure it is now in her go to bakery to order cakes for special occasions.Thank you so much for helping me make her Birthday so special from such a long distance.I would give 5 stars to Jen's Cakes and would throughly recommend.Thanks you once again to Shavon, Angel and the gentleman who delivered the cake.
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March 2023 by Michelle N.
I've had Jen's Cakes bookmarked since my wedding in 2019. When it came time to plan my son's first birthday party, I knew I wanted to reach out to Jen's Cakes and nobody else. I ordered a two-tiered racing themed cake, smash cake, cupcakes, and cookies. About 2 weeks before the party, I went in and met with Shavon to brainstorm the design of the cakes/cookies. I also had very specific dietary restrictions for the cake/cupcakes (no sugar, no salt). Shavon was able to accommodate all my requests. I was honestly shocked when I saw the cakes. Her cakes are stunning. (And they also taste good!)The best part of my order were the cookies. I ordered a total of 4 dozen cookies (various shapes/designs). They were delicious (not the least bit dry!) AND all so beautifully decorated. I've attached a photo of the cookies and you can also see part of the cake in the background.If you want a beautiful custom cake and/or custom sugar cookies, don't bother searching anywhere else. Shavon and her team are truly talented and also the nicest people!
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November 2022 by Sabrina T.
I was called everywhere to find someone that can do a baby shark cake and luckily found Jen's bakery. She had several orders but still Managed to take in one more to make my sons day even more special. I sent her a picture of what I wanted and the cake looks better than the picture I sent her. The cake was tasty (she recommend Lemon with raspberry cheese filling) and looked amazing. I want to thank her from the bottom of our hearts.
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November 2022 by Deyanira M.
Jen's Cakes did an amazing job for my sisters bridesmaids proposal cookies! Shavon was so easy to work with and had great communication through the whole process of deciding what I wanted.I sent her a photo of some cookies I wanted and she exceeded my expectations. I ordered a week in advance and was able to pick up my cookies the morning I needed them! I will for sure be ordering my cakes and cookies from here moving forward!
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September 2022 by Kat J.
We attended a friend's birthday party this weekend and Jen's Cakes provided two gorgeous and delicious tasting cakes. The first cake was a banana flavored white cake and the 2nd a chocolate cake with bananas and whipped cream filling. I love chocolate, so you know I especially loved the chocolate cake. So good...highly recommend.
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August 2022 by Barbara N.
Thank you for making the most Fantastic cakes! I ordered two cakes one for a very special friend and one cake for my dogs birthday party. I called Jen's cakes with a very special request, can she make a personalize big cake for dogs? She replied she would love too and it was perfect! All the dogs at the party loved it especially my dog whose tail never stopped wagging while munching away! Thank you Shavon for making wonderful memories, Barbara B
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July 2022 by Jenny N.
My wedding was in July 2022 and I hired Shavon in Dec 2021 to do my naked wedding cake. I did a cake tasting with Shavon and due to Covid-19 it was supposed to be picked up to be tried at home. We had an appt to pick up our cake tasting and when the day came, the store wasn't open, no one answered the phone when we called to find out what was going on no one answered. I sent an email directly after driving home (we wasted 40 minutes driving back and forth) to Shavon and received no answer for 2 days. When we finally received an answer through email, there was no explanation as to why no one was there for our scheduled pickup that we already paid for. Jen's Cakes was recommended by our venue & our planner so we were very disappointed and stressed out by this experience - I'd like to note that I believe the owner has changed so these recommendations don't reflect the current ownership. After we finally were able to pick up our cake tasting we still decided to go with Jen's but this isn't where the issues ended. After agreeing on tier's, sizing and flavor's we confirmed with Shavon and though everything was good to go! A month before our wedding we received notice from our planner that they had not been able to get in contact with Shavon to confirm details of delivery. This was very alarming as there was definitely not enough time for us to get a new cake and mind you we're getting automated payment reminders from her to pay for the cake. Eventually our planner heard from her and was asked questions like "will the bride want the cake to be decorated" and "what flavors will each tier be". I'm not sure why this is even a question 1 month before my wedding when I sent clear inspo pictures and asked in December if she could do the exact cake in my images and she said "yes" and asking about each tier should've happened when we selected the type of cake. I was very disappointed at this point and just asked for a plain cake to move on with this. Overall, I received a semi-naked cake that looked fine with florals from my florist (which was fantastic) but if you're a bride and don't want to be stressed out then I would take caution prior to selecting Jen's as your wedding cake vendor.
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June 2022 by Amy T.
I hate writing reviews but in this instance I felt I must say something. I reached out to Jens cakes for my wedding cake. Ordered a sample cupcake box, went to pick it up and the coordination and communication was by far not easy. After finally getting the box - the cupcakes were dry and some flavors missing. I reached out to discuss and they did offer another box for free, this time it came with the additional flavors. While the flavors of the cake were good - once again they were dry. Unfortunately the $ spent for the second box wasn't refunded. I reached out numerous time to discuss the style of the wedding cake - no answer and no way to leave a voice mail. Finally when Gabby did reach out it was always a bunch of excuses. I texted pictures of what I would like and followed up a few times but never heard anything back. The week of the wedding I was getting worried - no response from Gabby to confirm drop off time. The day of the wedding - my coordinator tried calling - nothing. Finally she arrived - LATE - and again full of excuses. By this time the florist had left and couldn't place the flowers on the cake. At the end of the day the wedding cake was dry - we ended up throwing out the top tier cause it wasn't worth saving....... Overall the poor communication makes it hard to trust your going to get what you requested
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May 2022 by Alyssa C.
We hired Jens Cakes for our wedding and they did an amazing job. The cake was perfect and tasted great! There was a misunderstanding with our Venue and when we called Jens Cakes they were extremely kind and helpful. We called them in a panic since the cake wasn't where we were expecting and they helped us get everything figured out right away. Turns out it was in a fridge and they had delivered it right on time! We're so glad we hired them and will absolutely be using them for more goodies in the future!!
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April 2022 by Yen H.
Late post but finally posting a review of our wedding cake that was made by Jen's Cake. Everything we envisioned and wanted for our special day exceeded our expectations. Was so beautiful and super delicious. Looking at our wedding cake photo I'm still at awwww. Our wedding date was on 9.1.19
