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August 2023 by Guillermo Snyguy
Often over priced and over cooked chicken.
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December 2022 by John S.
They must treat their workers like sh*t. Seriously, there's no other reason to consistently be this short-staffed.I stopped in to pick up some hot foods from the deli. There wasn't any. The hot foods section was closed down. Deli- closed.Fresh meats and seafood- closed.Long lines to check-out.The self scanning is at best a nightmare. 9 out of 10 times assistance is needed mid-scan.Shut it down! Remaining workers, I'm sorry but you can do better.
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September 2022 by Ana B.
Yes, unfortunately it's as bad as most say..but it is nearby & usually a quick in & out when in a pinch. dont count on it having a specific item or for any special occasion aside from a simple kids birthday cake you may need on demand..& still there are no guarantees in life, especially at this supermarket (not very super).
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September 2022 by Tyler K.
This store is absolutely awful. I've never seen a business make it so difficult to buy anything... hard to navigate the store, which looks like it's from 80s, and nothing works... how is this place still open?
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July 2022 by Erin R.
Do you like your produce to look like it came from a dumpster? Do you like it to go bad within a millisecond of entering your home? Do you like your meat to be riding on the edge of giving you a food-borne illness? Come on down to this Giant Eagle. They get two stars because they can't mess up (most) frozen, dry, and canned goods.
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April 2021 by Jara A.
The only reason I shop here is because its nearby, although the prices and lines aren't worth the hassle. Then, they started offering Curbside and Delivery. I have placed 4 orders for pickup or delivery and 4 orders have had missing items that weren't refunded. I also find that 50% of the stuff shown online does not exist in store. Today, I had 16 items placed for order and 4 of them were available. Total waste of time and resources.Update: I tried ONE LAST TIME and I placed an order for Delivery on Sunday evening. It never showed up. The DELIVERY NEVER SHOWED UP. It sat "In Process" until the next morning when I had to CALL THEM to try to figure out what happened. It gets delivered 24 hours later and its missing items that I paid for. I spent time on the phone, I was told they would call back. That was two hours ago.
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October 2020 by Tiffany S.
Yesterday I witnessed either racism or horrible customer service by someone who appeared to be in mgmt of some sort. While entering the store, a young lady in front of me did not have a mask and the employee at the entrance stated she needed one and could sell her one for a dollar. The young lady (African American) stated that she didn't have a dollar and only had enough money for what she needed in the store and the very nice employee said ok & gave her the mask free of charge. Someone who appeared in mgmt stormed over and said "No! You can pay for the when you check out". So not only did mgmt cause a scene over $1, but she embarrassed the employee and the young lady. I felt horrible for them both. This happened yesterday afternoon around noon. Giant Eagle should look at who was working and possibly view the security cameras to confirm. I would like to add though that they do have a great employee that works the check out lines and she is the nicest person and always so helpful (Betty). The fried chicken here is also pretty amazing but not enough to make up for that horrible display I witnessed yesterday.
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July 2020 by Alex D.
Ordered curbside delivery thru them, was charged, order simply never showed up, no one would answer the phones. When I finally got through to someone at the 800 number, she took all my info and hung up on me. I'm out $100 with no groceries.
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April 2020 by H
Use the app for no contact curbside pickup
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March 2020 by Krissy Cali
charging $1.00 for an orange is ridiculous! No wonder people buy n eat crap, it's cheaper!
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March 2020 by Epps Tina
My experience was wonderful
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February 2020 by Ashraf A.
This place is way understaffed , I waited 15 min to get someone to give me a birthday Balloon. And now I'm here standing in the bakery area waiting to be served for the past 15 min, I spoke to a cashier in the front store and she paged for help but no help coming , still waiting , will never come back here again
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January 2020 by Dr S.
Giant Eagle Curb-Side Service isn't worth the trouble. My order was two hours late and was only delivered after I called. Their excuse was that the paperwork "fell through the cracks." Besides that the customer service people I called had the attitude that their failure was my fault. When I unpacked the groceries I found one box had been slit across the top, and two items were wrong. GE did give me a $25 gift card [for GE of course], but the whole experience soured me on the process. I was also left with six paper bags - which I did not request - which I must dispose of. This foul-up is from the same company that now wants to charge me ten cents per paper bag if I don't provide my own totes.
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November 2019 by DanggDino
Wheres the giant eagle
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September 2019 by Rose P.
Every time I come to this Giant Eagle, regardless of time or day, I wait in a ridiculously long line to check out. Staff are not super friendly and always seem to be learning how to run the check out. I come here mostly out of convenience since the other grocery stores near Lakewood are high-end and expensive.
